Operations Success Manager

We are a growing service-based business looking for a highly organized and systems-oriented Operations Manager who thrives on structure, problem-solving, and making things run smoothly.

If you are the person who sees inefficiencies and cannot leave them alone, gets satisfaction from taking chaos to order, and enjoys making processes “just work” — keep reading.

About the Role

This role sits at the heart of daily operations — ensuring clients are cared for, tasks get executed, information is organized, and our workflows evolve as the business grows.

We are in build-and-refine mode, so you’ll inherit working foundations and help elevate them into polished, scalable processes. You won’t be micromanaged — we want someone who takes ownership, identifies what needs doing, and moves it forward confidently.


What You’ll Manage

- Administrative and operational support
- Scheduling, calendar management, inbox management, and follow-ups
- Client communication and relationship management
- Cleaner coordination and occasional hiring/onboarding support
- Social media posting & basic content scheduling
- Database upkeep, reporting, and polishing internal documents/SOPs
- Assist in implementing simple automations and improvements (training available)

You don’t need to be a programmer — just comfortable learning tools like Zapier, email parsing, or GHL and applying logic to improve flow.

You Are Probably Someone Who…

• Loves checklists, SOPs, and systems
• Notices details others miss
• Is resourceful — “I’ll figure it out” is your default setting
• Communicates clearly and professionally with clients and teams
• Can juggle priorities without constant guidance
• Has experience in operations, project coordination, office management, or virtual assistance
• Is familiar with (or eager to learn) automation tools and cloud platforms

Tools You’ll Touch

Google Workspace • Microsoft Office • CRM tools • Zapier • Email Parsers • GHL (Go High Level)
Experience helps — curiosity and initiative matter more.

Why You’ll Thrive Here

• You get autonomy to build better systems
• Your attention to detail matters — it won’t be ignored
• Growth is happening — your role can expand with it
• Remote work Monday - Friday 8am-5pm EST and occasional half days on Saturday
• Salary position with increasing responsibility as we scale


Before You Apply…

A quick test of detail orientation:
Tell us — what is your favorite organizing tool (planner, app, method, etc.) and why?

(Yes, we’re reading every application — and we want to know you read this.)

Please include your answer in your application message.