E-Commerce Associate Full-time WFH

About Us
Silca Coffee is a premium coffee brand passionate about delivering exceptional coffee experiences. From bean to cup, we blend craftsmanship, sustainability, and innovation to create coffee products that customers love and trust. We're expanding our online presence and looking for an E-Commerce Associate to support our growth across Lazada, Shopee, and beyond.

Job Summary
As our E-Commerce Associate, you'll play a key role in running and optimizing our online stores. You'll help manage campaigns, upload promotions, monitor performance, and coordinate with internal teams and external partners to ensure smooth day-to-day operations. This role is perfect for someone detail-oriented, responsive, and eager to grow in the e-commerce and FMCG space.

Key Responsibilities

Store Operations & Promotions
Assist in the execution of store-initiated and platform-led campaigns (e.g., Double Digit, Payday, Brand Mega Sales)
Upload and manage promo mechanics, vouchers, flexicombo, and bundles
Coordinate and upload artworks and banners for store updates
Manage and update store visuals and content
Assist in maintaining membership programs on Shopee and LazMall

Marketing Support
Maintain the marketing calendar (thematic, promo, and seasonal campaigns)
Coordinate cross-brand partnerships and x-deals (e.g., Masflex bundles)
Upload and monitor Meta Ads and Lazada Sponsored Discovery Ads
Track and request artwork assets with internal creatives

Reporting & Analytics
Generate weekly sales and campaign performance reports
Maintain and update promo trackers and ad performance metrics
Monitor conversion rates, traffic, and sales across platforms
Support sell-through and restocking evaluations

Customer Coordination
Tag and endorse customer concerns to appropriate teams (returns, complaints, chat)
Support customer service during major campaigns (A+, Payday, Double Digit)
Help ensure smooth order flow and fulfillment monitoring

Cross-Functional Support
Liaise with external platform contacts, logistics, and partner brands
Assist in training new assistants or interns
Participate in process documentation and improvement
Support performance marketing initiatives for both Shopee and Lazada

Qualifications
Bachelor’s degree in Business, Marketing, or any related course
Minimum of 2 year experience in e-commerce (experience with Lazada/Shopee is a must)
Proficient in Shopee Seller Center, Lazada Seller Center, Meta Ads Manager
Excellent in Google Sheets/Excel, with attention to detail
Organized, adaptable, and responsive
Strong communication and coordination skills
Knowledge in FMCG or coffee-related products is an advantage

What We Offer:
Competitive salary and benefits(Quarterly Incentive)
Opportunities for professional growth
A creative, inclusive, and passionate team environment
Full Government Benefits (Philhealth, Pag-ibig, SSS)
13th Month pay

Setup:
? Monday to Friday (5 days a week)
? Monthly to Quarterly in-person meeting (either in Manila, Makati, BGC, or Silang, Cavite)
? Approximate time requirement – 40 hours per week
? Probationary Period: 6 months