Airbnb Guest Communications Specialist

We are looking for a reliable and detail focused Guest Communications Specialist to manage messaging for a growing portfolio of Airbnb and short stay properties. This role suits someone with experience in hospitality, customer service, or short stay accommodation who enjoys fast paced, guest focused work.

Key Responsibilities
Respond promptly to guest enquiries before, during, and after stays. Manage check in and check out communications, access instructions, and property information. Handle common guest questions around amenities, parking, WiFi, and the local area. Resolve guest issues calmly and professionally, escalating when required. Coordinate with internal teams regarding cleaning, maintenance, and urgent matters. Maintain a friendly and consistent communication style aligned with our brand tone. Drive strong guest satisfaction and positive reviews through clear and proactive communication.

Requirements
Previous experience with Airbnb, ---------- , or hotel guest communications is preferred. Excellent written English with a natural and friendly tone is essential. Strong attention to detail and the ability to follow systems and processes is required. You must be comfortable managing multiple conversations at once and responding quickly under pressure. A reliable internet connection and consistent availability are required. Experience using a PMS or the Airbnb inbox is a strong advantage.

Working Hours
Hours are 3pm to 10pm, six days per week. This role includes regular weekend shifts, with fast response times expected throughout the shift.

What We Offer
A long term and stable role. Clear systems and ongoing support from an experienced team. The opportunity to grow with a scaling short stay rental business.

To Apply
Please include a short overview of your relevant experience, any experience with Airbnb or short stay rentals, your availability, and your expected hourly rate. As part of your application, please submit a short video introducing yourself and outlining your experience in guest communications or customer service.