Virtual Assistant

Tiffany G’lam Makeup, LLC is a luxury bridal and beauty company based in Houston, TX, specializing in elevated makeup artistry, education, and high-end client experiences. As our company grows, we are seeking a dedicated and detail-oriented Virtual Assistant to support our administrative operations and help streamline communication, bookings, and client workflows.

The Virtual Assistant will work approximately 15 hours per week and play an essential role in maintaining smooth day-to-day operations. This role includes managing client correspondence, booking coordination, wedding admin support, file organization, and team communication. The ideal candidate is organized, reliable, tech-savvy, and comfortable handling sensitive information with professionalism.

Client Communication
1. Respond to emails, messages, and client inquiries within 24 hours
2. Maintain a friendly, polished tone consistent with the Tiffany G’lam brand
3. Send follow-up messages to clients who haven’t responded
4. Use pre-approved scripts/templates for common inquiries

Booking Management
1. Update the booking calendar daily with new appointments, confirmations, and changes
2. Schedule services, send appointment reminders, and distribute client prep instructions
3. Create and send invoices, contracts, and payment links
4. Track deposits and follow up on outstanding payments

Wedding & Event Admin
1. Maintain an organized database of bridal party info (services, timelines, locations)
2. Assist with sending bridal questionnaires, trials, timelines, and artist assignments
3. Communicate with TG’Pro team members about call times, locations, and updates

Qualifications
1. Strong organizational skills and attention to detail
2. Excellent written communication and customer service abilities
3. Ability to work independently and manage time effectively

Experience with:
1. Google Workspace (Drive, Calendar, Sheets)
2. Booking or CRM systems (preferred but not required) - WIX
3. Professionalism and ability to handle confidential information
4. Prior experience in administrative support

Bonus: Beauty, bridal, or service-based industry experience