Experienced Operations Assistant – FLUENT English w/ little to no accent a must

IMPORTANT: TO BE CONSIDERED, YOU MUST SUBMIT AN AUDIO VOICE RECORDING WITH YOUR APPLICATION.

Operations Assistant – Help Keep Our Engine Running at Peak Performance

Are you the kind of person who can identify opportunities and address challenges before they arise?
Do you enjoy analyzing metrics, turning data into clear insights, and seeing every key indicator move in the right direction?
If you enjoy supporting a team and helping everyone perform at their best, this is the opportunity for you.

What You’ll Own:
- Assist in interviewing job applicants.
- Monitor staff activity logs and time-tracking data.
- Listen to call recordings with a trained ear, scoring quality, and protecting our brand’s reputation on every interaction.
- Track every new lead – nothing slips through the cracks on your watch.
- Monitor live screen activity and productivity metrics.
- Monitor Google Ads position and metrics for maximum ROI.
- Monitor Marketing Rep performance dashboards: visits completed, referrals secured, audio submissions – you’ll know who’s crushing it and who needs a fire lit under them.
- Enforce clock-in/out compliance with zero tolerance for slippage (because integrity starts with the basics).
- Review every end-of-day report from the entire team – you’re the final quality checkpoint before leadership sees the numbers.
- Check and distribute voicemail first thing every morning so no opportunity ever goes cold.

Who Thrives Here:
- You’re highly organized and take pride in keeping things running smoothly.
- You enjoy working with data, dashboards, and turning information into actionable insights.
- You provide constructive feedback confidently and thoughtfully, even to senior tea ---------- mbers.
- You adapt quickly, stay on top of tasks, and follow through reliably.
- You have 2+ years of experience in operations, administration, QA, or coordination roles (experience in call centers, sales operations, or agencies is a plus).
- You’re comfortable with—or can quickly learn—tools like Google Workspace, time-tracking software, call recording platforms, and similar systems.

Why You’ll Enjoy Working Here:
- Visibility with Leadership: Your contributions are recognized and make an impact every day.
- Meaningful Impact: You’ll play a key role in shaping operations, hiring, and team culture.
- Competitive Compensation: Includes performance-based bonuses.

To apply, please send your resume along with a brief note describing the most effective operations improvement or process you’ve implemented.

Subject line: “I’m Your Next Executive Assistant – [Your Name]”

We review applications quickly—candidates will hear from us within 24–48 hours.

DON’T FORGET – AN AUDIO VOICE RECORDING IS REQUIRED TO BE CONSIDERED. APPLY NOW AND SHOW US YOUR VOICE!