Customer Service Expert - Brick Arsenal

join our growing ecommerce brand, brick arsenal, and help us deliver fast, professional customer support to our customers.

responsibilities

-respond to customer email inquiries within 24 hours
-resolve customer tickets clearly and professionally
-handle refunds, cancellations, and return requests according to store policy
-assist with chargeback responses on shopify and paypal (training provided)
-follow all internal procedures and store policies exactly
-communicate clearly with the internal team when escalation is needed

requirements

-fluent written english
-strong attention to detail
-able to follow written procedures and policies
-reliable internet connection
-previous ecommerce or customer support experience preferred
-experience with shopify, gorgias, or similar helpdesk tools is a plus

payment structure (important)

$0.30 per resolved email ticket

monthly payout at $150

tickets must be properly resolved (low reopen rate required)

payments calculated weekly and paid monthly

no time tracking required

role type

-remote
-part-time
-flexible hours

ideal for candidates who work efficiently and communicate well

how to apply

please send:

-your resume
-a short message explaining your customer support experience
-any experience with ecommerce or shopify (if applicable)

qualified candidates will be contacted for a short trial period.