Remote Lettings Agent (Part-time or Full-time)

We are looking for an organised, proactive, and detail-oriented individual with excellent English communication skills to join our operations team. You will help oversee the end-to-end management of properties across Wales, working collaboratively with our UK team.

This role handles everything a UK lettings agent does, with the exception of physical viewings (our local contractors handle those).
You will be fully trained in UK lettings compliance, systems, and processes.

Key Responsibilities

Portfolio Management
- Manage a portfolio of residential and HMO properties across Wales
- Handle tenant onboarding, referencing administration, and move-in documentation
- Coordinate maintenance requests using digital tools (Coho, Help Me Fix, PayProp etc.)
- Oversee property compliance dates (EICR, Gas Safety, EPC, Fire Safety)
- Arrange inventories, mid-term inspections, check-ins and check-outs (through local partners)

Communication
- Respond to tenant and landlord enquiries promptly and professionally
- Communicate with contractors and schedule works
- Issue notices and documentation in line with Welsh legislation (training provided)

Operational Administration
- Update CRM systems and property records
- Handle tenancy renewals and rental increases
- Assist with arrears monitoring and payment reconciliation
- Prepare tenancy documents, contracts, and prescribed information
- Support with compliance reporting and administrative tasks

Customer Service
- Maintain exceptional communication at all times
- Represent TKR Management’s mission for industry-leading service
- Build strong working relationships with landlords, tenants, and teammates

What We’re Looking For
- Excellent written and spoken English
- Strong organisational skills and attention to detail
- Ability to work UK business hours
- Experience in property management, customer service, administration or VA work (preferred but not essential)
- Tech-savvy and comfortable using multiple platforms
- A proactive problem solver who can work independently
- A team player who thrives in a close, supportive environment

Why Work With TKR Management?
- Work with a market-leading, innovative UK lettings agency
- Join a growing business with clear career progression
- Be part of a small, supportive team where your work truly matters
- Training provided on UK lettings systems, processes, and compliance
- Opportunity to contribute to new projects and help shape the business
- Long-term, stable remote employment

How to Apply

Please email the following to ----------
- Your CV
- A 2-minute video introduction outlining why you would be a great fit. Send us the link to your video and please ensure the link has public access
- Your availability and preferred working hours
- Any relevant experience in property, admin, VA roles, or customer service