Short-Term Rental Guest Services & Escalations/Data Entry Specialist

TO BE CONSIDERED: Please submit a 60-second voice recording introducing yourself and sharing why you’re a great fit for this role.

We are seeking a highly organized and confident team member to join our Guest Services department in a dual-role capacity. This position will be responsible for managing customer service escalations with professionalism and care, while also handling data collection, entry, and internal task coordination. The ideal candidate will play a key role in resolving guest and owner concerns and ensuring smooth day-to-day operations through accurate and timely data management.

Minimum 2 years of experience required.

We’re looking for someone who ideally has experience with:
• Customer service and conflict resolution
• Guesty, Turno, Asana, Slack, and Google Workspace (Docs, Sheets, etc.)
• Professional communication (verbal & written)
• Vendor coordination and task management
• WhatsApp, DocuSign, and email management
• Sales and upselling experience
• Working calmly under pressure and providing quick, thoughtful solutions to upset customers

Key Responsibilities

Customer Service Escalations
• Handle high-level client and customer inquiries via phone,email, and messaging platforms
• De-escalate issues with professionalism, empathy, and clarity
• Log and track complaints and resolutions using project management tools
• Coordinate with internal departments and vendors to ensure timely resolution
• Follow up to confirm issue resolution and client satisfaction

Data Collection & Entry
• Enter and maintain accurate data for systems, vendors, and tasks
• Assist in gathering and organizing required documentation for new accounts or services
• Monitor profiles and ensure data accuracy across platforms
• Track and record customer issues, feedback, and resolution outcomes
• Support internal teams with admin tasks as needed

Ideal Candidate Traits
• Reliable, detail-oriented, and resourceful
• Proactive communicator and natural problem-solver
• Able to stay calm and composed in fast-paced and high-stress situations
• Strong multitasker with the ability to manage deadlines and follow through
• Comfortable working remotely with a high level of autonomy

Details
• Remote
• Full-time role (some weekend availability may be required)
• Competitive hourly rate or salary based on experience
• Opportunities for growth within a fast-growing company

Ready to apply?

Send your resume and your 60-second voice recording.

We look forward to hearing from you!