Virtual Assistant (Appointment Setter + Admin) – Dream Design & WeDesign365

We’re hiring a Remote Virtual Assistant to support two brands: Dream Design Construction (high-end remodeling/basement finishing) and WeDesign365 (design/rendering service for contractors). Your main responsibility is calling new leads and booking consultations, plus follow-up and admin support.

Key Responsibilities

Call and text new leads (typically 5–10 per week) and schedule consultations on our calendar

Follow up with leads who didn’t answer (set reminders, second/third attempt, polite follow-ups)

Re-engage past clients when needed (check-ins, review requests, referral outreach)

Confirm appointments (day-before and day-of confirmations) and reduce no-shows

Update lead notes, call outcomes, and appointment details in our tracker/CRM

Light admin support as needed (email replies, organizing files, basic data entry)

Support social media tasks (posting scheduling, captions/hashtags, responding to basic messages)

Communication Requirement (Critical)

Excellent spoken and written English

Clear, professional phone voice and confident speaking with U.S. homeowners/contractors

We will do a voice interview and short call role-play before hiring

Must-Have Skills

Appointment setting / phone calling experience (customer service or sales support)

Strong organization + follow-through

Comfortable with Google Workspace (Gmail, Sheets, Calendar)

Fast learner, professional tone, reliable internet and quiet workspace

Nice to Have

CRM experience (any platform)

Social media tools (Canva, Meta Business Suite, Buffer/Later)

Basic understanding of remodeling or home improvement services

40 hours/week

Monday–Friday, 8:00 AM – 5:00 PM Eastern Time (US/Canada)

Must be able to take and make calls during these hours and respond to leads quickly.

This is a strict requirement (please do not apply if you cannot work EST full-time).