Experienced Virtual Assistant - Serviced Accommodation

Virtual Assistant for Serviced Accommodation / Airbnb, ---------- and VRBO Operations

We are looking for an experienced Serviced Accommodation / Airbnb Virtual Assistant to join our fast-growing property business.
If you have a strong background in guest management, OTA platforms, OTA pricing strategists and operations, we want to hear from you!

Responsibilities:

You will manage daily operations across our Airbnb & ---------- listings, including:

???? Guest communication (pre-arrival, in-house, post-stay)
???? Responding to queries, issues & complaints
???? Handling cancellations, alterations & refunds
???? Managing reservations across OTAs (Airbnb, ---------- , VRBO)
???? OTA listing optimisation (pricing, content updates, calendar accuracy) and pricing strategy optimisation
???? Liaising with cleaners & maintenance teams
???? Monitoring guest reviews & improving ratings
???? Reporting occupancy, ADR, revenue trends
???? Ensuring smooth check-ins & check-outs
???? Admin tasks related to property management
????Direct booking strategies management

Requirements

To succeed in this role, you must have:

?? Experience with OTAs: Airbnb & ---------- (essential)
?? Strong customer service & communication skills
?? Good written English & problem-solving ability
?? Ability to work evenings/weekends if needed
?? Fast, reliable internet and tech-savvy
?? Experience with SA operations, channel managers, dynamic pricing tools (desirable but not required)

Preferred Skills (Bonus)

? Familiar with Uplisting/ Guesty / Lodgify / Eviivo
? Experience handling guest escalations
? Understanding of SA KPIs – ADR, occupancy, RevPAR
? Knowledge of the UK property/SA industry

Working Hours

Flexible, but ideally able to support:

UK daytime hours
Occasional evenings/weekends

Salary / Compensation

Competitive — depending on experience (to be discussed).
Potential for long-term growth as we expand our portfolio.