Intake Coordinator

Job Title: Remote Intake Coordinator (Pediatric Home Health – Phoenix Home Health)
Company: Phoenix Home Health (Pediatric Non-Skilled Home Health)
Work Type: Part-Time leading to Full-Time (Remote)
Location: Work-from-home (Philippines-based candidates preferred)

About the Role
Phoenix Home Health is a pediatric non-skilled home health agency serving children and their families. We are looking for a highly organized, detail-oriented Intake Coordinator to manage new referrals, gather information from families and referral sources, and support the onboarding of new clients into our services.

You will be the first point of contact for many families and professionals, so professionalism, excellent English communication skills, and reliability are critical.

This role starts as part-time and is expected to transition to full-time within approximately 3 months, once you have learned and become comfortable with the position.

Work Schedule
• Training / Part-Time (First ±3 Months): 9:00 a.m. to 1:00 p.m. PST, Monday to Friday
• Full-Time (After Training Period): 9:00 a.m. to 5:30 p.m. PST, Monday to Friday
• 100% remote / work-from-home

Compensation
• Part-Time (Training Period): USD $75 per week
• Full-Time (After Training): USD $150 per week
This is a fixed weekly rate, paid in USD.

Key Responsibilities
a. Receive and manage referrals from hospitals, clinics, schools, case managers, and families.
b. Collect and enter client demographic information and basic case details into our system.
c. Communicate by email, phone, and messaging apps with families and referral sources in a professional and clear manner.
d. Coordinate with our internal team regarding scheduling, documentation, and follow-up needs.
e. Track the status of referrals and ensure that no cases “fall through the cracks.”
f. Maintain accurate and organized records of all communications and intake activities.
g. Follow agency policies, procedures, and confidentiality standards at all times.
Requisites / Qualifications

You MUST meet all of the following to be considered:
a. Excellent English communication skills
i. Strong verbal and written English.
ii. You must be comfortable speaking on the phone and via Zoom or similar platforms.

b. Reliable computer
i. Desktop or laptop capable of handling multiple apps and browser tabs without frequent crashes.

c. Strong and stable internet connection
i. Able to support video calls (Zoom/Google Meet) and cloud-based systems reliably.
ii. Backup plan for connectivity issues is a plus.

d. Smartphone capable of working with apps
i. You will be expected to use messaging and productivity apps as part of your role.

e. Virtual Assistant experience
i. Minimum prior experience working as a VA or in a similar remote admin/coordinator role.
ii. Experience in healthcare, intake, customer service, or case coordination is a plus but not required.

f. Primary professional commitment
i. This role requires focus and schedule consistency.
ii. If you are currently working another regular job or enrolled in school with schedule conflicts, please do not apply.

g. High computer literacy
i. Comfortable using online tools, CRMs, spreadsheets, email, cloud storage, and other software.
ii. Able to learn new systems quickly without constant supervision.

h. Schedule and attendance reliability
i. You must be able to consistently work 9:00 a.m. to 1:00 p.m. PST during the training phase and
9:00 a.m. to 5:30 p.m. PST once full-time.
ii. We need someone who can be reliably present during these hours with strong time management and attendance.
Serious, focused applicants only
i. If you are sending applications to many jobs without reading descriptions or understanding the role, this is not the job for you.
iii. We are looking for someone who will commit, learn the position in depth, and grow with our agency.

What We Are Looking For (Personality & Work Style)
a. Very detail-oriented and organized.
b. Able to follow structured processes and also use good judgment.
c. Calm, professional, and patient when dealing with families and professionals.
d. Proactive: follows up, asks questions when unclear, and does not wait to be chased.
e. Values long-term stability and is willing to invest the time to really learn the role.

How to Apply
When applying on OnlineJobs.ph, please include the following in your application message:
1. A short introduction about yourself (2–3 paragraphs).
2. A brief description of your VA/remote work experience, especially any intake, customer service, or coordination work.
3. Confirm that you can work the required hours in PST and that you understand the weekly rate of $150.
4. Your internet speed test result (e.g., from speedtest.net).
5. The subject line: “Phoenix Intake Coordinator – I Read the Full Posting”

Applications that do not follow these simple instructions will not be prioritized.

To schedule an interview go to: ----------