Customer Support Specialist (Proactive | Good with AI | Shopify eCommerce)

Dear applicant,

We run a fast-growing eCommerce dropshipping business with multiple online stores across various countries.

We are currently looking for a customer support representative to join our team for the long term. This role comes with growth potential, stability, and the opportunity to be part of a supportive and proactive team. If you're someone who takes pride in delivering excellent customer service and loves improving the way things are done, you might be the perfect fit.

Your Role & Responsibilities:
- You’ll be the first point of contact for our customers. Following clear, step-by-step processes, you will:

- Handle customer inquiries and complaints professionally via email and live chat.

- Respond to questions regarding orders, tracking info, refunds, and FAQs.

- Report and track complaints and refunds for internal improvement.

- Use ChatGPT to streamline responses and reduce repetitive manual work.

- Write effective prompts and continuously train ChatGPT to better serve our support workflow.

- Identify common customer issues and contribute to automation and improved documentation.

- Reply to all messages within a maximum of 2 hours during your working hours.

- Handle difficult or angry customers with patience, clarity, and a calm approach—customers typically reach out when something goes wrong.

- Maintain a polite, consistent, and professional tone at all times.

- Think critically and proactively improve our SOPs and workflows to make things faster, easier, and better—for both customers and the team.

You Must Have Experience With:
- Re:amaze (customer support platform)

- Shopify (eCommerce platform)

- Slack (internal communication)

- DeepL (for translations)

- ChatGPT (prompt creation, training, and practical usage in customer support)

- Handling returns, shipping issues, or other logistics-related topics

What We Offer:
- Complete video training

- Clear SOPs to follow

- A team that values feedback, ownership, and continuous improvement

- A remote work culture built on clarity, flexibility, and trust

- The opportunity to grow into a full-time position over time

Working Hours & Growth Path:
- You will start with a 2-week paid trial, working 3 hours per day.

- After the trial, if both sides are happy, we’ll gradually increase your hours as workload and your training progress.

- This is a long-term opportunity with the potential to evolve into a full-time role. Specific working days and hours will be discussed and agreed upon together.

To Apply:
Please respond in detail to the following questions. Only complete applications will be considered:

Tell us about your previous customer support experience.
- Which companies or industries have you worked for?
- What type of customers did you communicate with?

- What made you leave (or want to leave) your current/previous job?

- What attracts you to this specific role and our company?

- What experience do you have with AI tools like ChatGPT?
- How have you used them in real workflows?
- Have you written prompts or trained AI outputs before?

- What’s your experience with eCommerce tools like Shopify, Re:amaze, and Slack?

- What would you do if a customer is angry or demanding a refund outside the refund window?

- Can you give an example of a time you suggested an internal improvement at your previous job?

- Are you available to work 3 hours per day for the 2-week trial?
- After that, how many hours per week are you available?
- Which days and time blocks (with time zone) suit you best?

- What is your current employment situation?
- Are you working full ---------- ---------- elsewhere?

Mention your favorite small red fruit somewhere in your message so we know you read this post carefully.

The compensation will be based on your experience and discussed during the interview if you're shortlisted.

We’re excited to meet proactive, communicative, and forward-thinking team players who want to grow with us for the long term. If that sounds like you—we can’t wait to hear from you!

Thank you,
Sem