Appointment Setter

Role Overview
The Chief Executive Officer of a Southeast US multifamily property management company is seeking a dedicated Appointment Setter to deliver sub-60-second lead response times and coordinate property tours across the portfolio. This role involves immediate outbound calls and texts to new prospects, handling inbound inquiries, answering multifamily leasing questions, and booking tours through scheduling systems or property coordination. If you excel at rapid response with clear verbal communication for the Southern market, understand multifamily leasing workflows, and can maintain conversational tone without sounding scripted, this role is perfect for you.

Responsibilities:
Respond to new leasing leads within sub-60-seconds via immediate outbound calls and texts through CRM system, initiating conversation and qualifying prospects for property tours
Handle inbound calls and texts from prospective residents, answering multifamily leasing questions about pricing, availability, amenities, and application processes with natural conversational tone
Book property tours directly using online scheduling portals or by coordinating live with property points of contact to confirm available times and secure appointments
Qualify prospects by understanding move-in timelines, budget, unit preferences, and household needs to match them with appropriate communities and drive conversion
Maintain detailed activity logs and call notes in client CRM system, documenting interactions, lead status updates, and next actions for seamless property team handoff
Generate daily activity reports with high-level KPIs including response times, calls made, tours scheduled, and conversion rates for management visibility and performance tracking

Qualifications:
3+ years of appointment setting, inside sales, or customer service experience, preferably in real estate or multifamily leasing (must-have)
Clear, neutral-accent English with strong verbal communication skills suitable for Southern US market conversations (must-have)
Ability to respond to leads with urgency and maintain sub-60-second initial response time after 30-day ramp period (must-have)
Familiarity with multifamily property management including leasing terminology, amenities, application processes, and resident expectations (must-have)
Natural conversational ability to answer questions without sounding scripted while maintaining professionalism and following company guidelines
Comfortable working with CRM systems for call/text outreach, detailed documentation, and activity tracking with high accuracy and consistency

Tools You'll Use:
CRM System: Client CRM for calls, texts, action items, and call logs (must-have)
Scheduling: Per-property online tour scheduling portals (must-have)
Communication: Direct cell access to property points of contact for tour coordination (must-have)
Time Commitment & Schedule:
Full-Time (40 hours per week)
Schedule: TBD (EST)