Remote Case Management Support Officer (Aged Care)

We are a Melbourne-based aged care organisation looking for a reliable and proactive Remote Case Management Support Officer to join our team. You will work closely with our Aged Care Case Manager by providing essential back-end support and helping ensure our clients receive the best possible service.

Key Responsibilities
- Assist Case Managers with day-to-day administrative and backend support
- Organise and schedule appointments with external stakeholders (allied health, service providers, etc.)
- Draft, send, and respond to emails professionally
- Maintain accurate records, documentation, and updates in our systems
- Follow up on requests, tasks, and client needs proactively
- Communicate clearly with internal staff and external partners

What We're Looking For
- Strong English communication skills (written and verbal)
- Excellent typing speed and attention to detail
- Highly proactive and willing to learn
- Strong organisational and time-management skills
- Ability to work independently and meet deadlines
- Experience in healthcare, aged care, admin, or customer service is an advantage (but not required)

If you’re motivated, organised, and ready to support a growing Melbourne-based aged care team, we’d love to hear from you!