Email Marketing & Customer Support VA for Custom Apparel E-Commerce Brand

About Us:

We’re a fast-growing custom apparel and print shop based in Brooklyn, NY. We serve businesses, schools, nonprofits, and local teams, providing high-quality printing, embroidery, and merch. We’re looking for a reliable VA to support email marketing AND help manage daily inbox communications so the owner can stay focused on high-level operations.

Your Responsibilities:
1. Email Marketing (Primary Skillset)

Create and manage email flows (welcome series, abandoned cart, post-purchase).

Build and send email campaigns (sales, new products, updates).

Segment lists and improve retention.

Track metrics (opens, clicks, conversions).

Basic copywriting for subject lines, CTAs, and product announcements.

Use Canva or built-in editors to adjust email designs.

Work inside Shopify + Klaviyo/Mailchimp/Omnisend.

2. Inbox Management & Customer Support

Monitor and organize the company inbox daily.

Respond to basic client inquiries using templates & guidelines.

Send follow-up emails (quotes, updates, confirmations).

Flag any important issues that require the owner’s attention.

Handle small admin tasks like updating spreadsheets or tracking orders.

Maintain a professional, friendly, high-clarity tone in all communications.

3. Admin / Operations Support

File management and keeping the email system organized.

Assist with quote preparation using templates (training provided).

Keep track of customer details, job timelines, and follow-ups.

Light CRM/data entry support.

Requirements (Must-Haves):

Excellent English writing (clear, professional, friendly).

Experience with email marketing platforms (Klaviyo, Mailchimp, etc.).

Experience with Shopify or similar e-commerce stores.

Strong organizational skills — must know how to keep an inbox clean and sorted.

Reliable, detail-oriented, good at following instructions.

Comfortable writing emails to customers.

Ability to work US business hours overlap (2–4 hrs overlap minimum).

Preferred (Nice-to-Have):

Experience in custom apparel, print shops, merch, or e-commerce.

Basic Canva design skills.

Experience with customer service or helpdesk roles.

Familiarity with embroidery, DTF, DTG, or apparel decoration (not required).

Knowledge of email retention strategies or segmentation.

Hours & Compensation:

10–20 hours/week to start, with potential to increase.

Competitive pay based on experience: $6–$12/hour USD.

Long-term opportunity for the right person.

How to Apply:

Please send the following:

A short intro about yourself

Examples of email flows or campaigns you’ve created

A sample reply to this customer message (just to test your tone):

“Hi, I just wanted to check on the status of my shirts. I haven’t seen a quote or mock-up yet. Can we wrap this up soon?”

Your OnlineJobs.ph profile link

Your availability and preferred working hours