Work From Home Customer Support & Sales Agent (Full-Time) Be a call center agent in your own home!

My Clean Charlotte Maids is a fast-growing residential & commercial cleaning company serving multiple regions across North Carolina & South Carolina. We are hiring a full-time, home-based Customer Support & Sales Agent to work directly with our Manager during U.S. daytime hours and hand off to our after-hours team.

This role is high-pace, high-growth, and extremely important to our operations. You’ll be on the front line of booking new clients, managing active jobs, and ensuring every customer receives 5-star support.

Daily Responsibilities

1. Daily Reporting
- Send a daily report summarizing completed tasks, pending tasks, and KPI results.

2. Phone-Based Support
- Take inbound sales calls
- Call back leads immediately
- Handle customer requests, updates, schedule changes, and complaints
- Make outbound follow-up calls for quotes, leads, and missed calls

3. Multi-Channel Communication
Respond to customer messages through:
- Phone
- Email
- SMS
- Facebook Messenger
- Website chat
- Thumbtack / Bark / PPC follow-ups
- Google Business messages

4. Sales & Quoting
- Provide transparent flat-rate pricing based on our pricing system
- Upsell add-ons when appropriate
- Convert leads into booked jobs
- Follow up aggressively on open leads (our CEO expects excellent follow-through)

5. Booking & Schedule Management
- Book new jobs inside our booking software
- Reschedule jobs when customers request changes
- Update customer records & job notes
- Coordinate with cleaners and contractors
- Identify priority jobs, urgent cleanings, and recurring clients

6. Customer Experience
- Understand client needs clearly
- Research solutions to unusual situations
- Handle issues calmly
- Offer practical alternatives and ensure resolutions

What We’re Looking For

We invest heavily in the success of our staff. You will go far in this company if you are:
- A fast learner
- A confident English speaker with excellent communication skills
- Calm, positive, and resourceful under pressure
- Comfortable in a high-volume customer support environment
- Able to follow SOPs and improve processes
- A self-starter who doesn’t wait to be told what to do

Work Hours (Philippines Time)

This role requires working U.S. business hours:
- Monday to Friday: 11:00 PM – 7:00 AM PHT
- Saturday: 11:00 PM – 5:00 AM PHT

You will work directly with our Manager during the day. After-hours support is managed by Jill’s Office, so you will complete end-of-day handoff notes daily.

Salary & Growth

- Starting rate: $4.50/hr
- Approx. $800/month for full-time hours
- Guaranteed raises every 6 months
- Performance bonuses every 3 months
- 13th month pay
- Long-term, stable role with promotion opportunities

Training Provided

If selected, we will train you fully on:
- Our pricing system
- Our booking workflow
- Phone scripts
- Customer follow-up
- Lead handling (Google, LSA, PPC, Thumbtack, Bark, Nextdoor, and more)
- CRM tools & communication systems

How to Apply

Send an email to: ----------
With the subject line: “I want to be a call center agent”

Inside your email, include:
- A link to your OnlineJobs.ph profile
- A short introduction video (optional but preferred)
- A summary of your previous call center or VA experience

After you apply, you will receive a Google Form. You must complete the form to be considered.

In the form, you will be asked your age. To prove attention to detail, enter: 40
Forms not completed correctly or fully will not be reviewed.

ID Proof Requirement

Must have ID Proof 70 or higher on OnlineJobs.ph.

Contact Person

Orlando MacGregor
Manager – My Clean Charlotte Maids
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Skills Required (Must-Have Competencies)

1. Customer Service & Admin Support — Phone Support

Clear, confident English speaking

Strong phone etiquette

Ability to handle sales calls & customer questions

Fast, friendly, professional communication

2. Office & Admin (Virtual Assistant) — Admin Assistant

Strong experience using Slack

Competence with Zapier (automations, workflows, triggers, filters)

Comfortable with Google Workspace

Ability to use CRM systems & booking platforms

Basic Beehiiv knowledge (email list import, segmentation, newsletter support)

Organized, detail-oriented, strong documentation skills

Able to follow and improve SOPs

3. Marketing & Sales — Sales Representative

Ability to convert leads into booked jobs

Strong follow-through & persistence

Comfortable with inbound/outbound sales

Able to upsell add-ons and recurring services

Tools Required (You Must Already Be Comfortable Using These)

Communication & Coordination

Slack

OpenPhone

Zoom

Automation & Workflow

Zapier (required)

Workspace Tools

Google Workspace (Docs, Sheets, Drive, Gmail)

Lead Management & CRM

Experience using a CRM or booking platform

Managing job notes, client profiles, follow-ups

Lead Channels

Thumbtack

Bark

Google LSA

Google Business Messages

Website chat inbox

Newsletter Platform

Beehiiv (importing contacts, organizing subscriber lists, sending campaigns)