Customer Support & Shopify Operations VA (Full-Time)

I run a fast-growing eCommerce business on Shopify and need a reliable, detail-oriented Customer Support & Shopify Operations VA to join long-term. You will handle customer emails, daily Shopify admin tasks, and help keep the business organized so I can focus on growth.

DAILY TASKS

Manage all customer emails via Gmail

Respond to customers using ChatGPT (training + templates provided)

Handle questions about tracking, delays, returns, free gifts, etc.

Update Shopify customer notes and internal logs

Edit order line items (address fixes, quantity changes, variants)

Process refunds, returns, and cancellations (following SOP)

Mark orders as fulfilled ONLY when instructed

Track order status and identify delays

Perform general admin tasks to support customer experience

REQUIREMENTS

Excellent English writing skills

Experience with Shopify (orders, refunds, editing orders)

Customer support experience

Strong attention to detail

Reliable, organized, and able to work independently

Comfortable using ChatGPT daily

Stable internet and reliable computer

Looking for long-term, full-time work

WORK HOURS

Full-time (40 hours per week) with some overlap in U.S. hours.

HOW TO APPLY (FOLLOW EVERY STEP)


Email all requirements to: ----------


Email Subject Line (must be exact):
Customer Support VA – – BLUE SKY 27

Include the following in the email body:

ONE sentence explaining why attention to detail is important

The secret phrase: “I am a pineapple who follows instructions.”

A short 3–5 sentence paragraph describing your Shopify experience, customer service experience, why you want this role, and your available hours

Your OnlineJobs.ph profile link

A professional customer support reply to this message: “Where is my order? It’s taking too long.”

Attachment:
A screenshot of your internet speed from Speedtest.net

Final Step:
At the bottom of your email, add: 12 + 7 = ?

Applicants who fail to follow ANY step will not be considered.