WANTED! The World’s Most Empathetic Remote Client Success Manager

(Full-Time • 9AM–5PM Atlantic • $1,900 USD/month)

Apply via Email, and make sure the email subject line is:
“I actually read the instructions.”

WHO WE ARE

Blue Crocus Solutions is a digital marketing agency serving home service companies across North America. We build high-performing websites, run SEO campaigns that move the needle, manage paid ads, and implement systems that help real businesses grow.

We are a fast-moving, detail-oriented, communication-driven team. We care about clarity. We care about results. We care about clients feeling supported, informed, and guided.

We operate in a growing environment where expectations are high, standards are clear, and accountability is non-negotiable. If you want to be part of a team where leadership is demonstrated through consistent action, this may be the place for you.

WHAT WE’RE LOOKING FOR

We need a Client Concierge who excels at communication, organization, expectation management, and relationship leadership. Someone who thrives inside a high-volume environment, can manage many moving pieces at once, and maintains calm professionalism even when clients are stressed or confused.

You will be responsible for communicating with approximately seventy active clients across website builds and ongoing SEO campaigns. You are the connection point between our team and our clients, ensuring they always know what is happening, what has been completed, and what is coming next.

This is not an entry-level role. It requires exceptional English, confidence on Zoom, strong understanding of SEO and website processes, and the ability to manage people, information, and situations with clarity and decisiveness.

KEY RESPONSIBILITIES

- Deliver weekly updates to roughly fifty SEO clients
- Deliver weekly updates on twenty active website projects
- Respond to all client communication within two business hours
- Document updates, progress, and next steps in ---------- or GHL
- Gather wins, updates, assets, and information from internal teams
- Record Loom videos explaining progress or strategy
- Attend Zoom calls when required
- Review client accounts to ensure work is moving and expectations are aligned
- Manage client escalations directly and calmly
- Educate clients on realistic SEO timelines and what “normal” looks like
- Coordinate with SEO, PPC, and Web departments
- Improve and create SOPs, message templates, and communication structures
- Hold internal tea ---------- mbers accountable to deadlines and standards when appropriate

Qualifications, Skills, and Experience

- Exceptional English in both written and spoken form - Neutral, professional accent
- Strong understanding of SEO fundamentals
- Strong understanding of website build processes
- High confidence on Zoom
- Strong project management ability
- Ability to manage seventy or more clients without losing clarity or detail
- Strong emotional intelligence and conflict resolution skills
- Ability to bring calm, direction, and clarity into stressful interactions
- Experience coordinating with internal operational teams
- Ability to quickly audit work, identify gaps, and push tasks forward
- Fast learner with strong organization and dependable follow-through

Also, let's be real, if you don't absolutely love people, don't apply. This is a job for people who love people.

SALARY AND GROWTH OPPORTUNITIES

The Client Concierge role starts at $1,900 USD per month.
You will train directly under the CEO and gradually take ownership of client communication across the entire roster. Growth will be based on clarity, responsiveness, client satisfaction, leadership, and your ability to independently manage and improve processes.

Growth paths include:
Senior Client Concierge
Team Lead
Director of Client Success
Account Strategist
Operations leadership roles

SUCCESSFUL PERSONALITY PROFILE
This role is best suited for someone who is empathetic, organized, clear, proactive, and steady under pressure. Someone who takes responsibility naturally, communicates early and often, and can manage a high volume of information without losing quality.

You enjoy leading conversations, bringing clarity to ambiguity, and helping clients understand what is happening and why. You have a calm presence, a structured mind, and the ability to de-escalate tense situations professionally.

MAKE SURE YOU’RE COMFORTABLE WITH

- Managing approximately seventy clients simultaneously
- Repetitive weekly update cycles
- High expectations for clarity, documentation, and organization
- Clients asking why they haven’t heard from us
- Educating clients who misunderstand SEO timelines
- Tight response-time standards
- Handling escalations directly
- Constant communication across multiple departments
- Building structure where none currently exists
- Being accountable for the overall clarity of the client experience
- Working 9AM–5PM Atlantic time consistently

If any of these are dealbreakers, this is not the right role.

OUR VALUES
Our team operates by these four values. They define how we behave, how we communicate, and how we serve clients.

C — Communicate with clarity, courage and connection
R — Relentless pursuit for growth, grounded in excellence
E — Extraordinary results through dependable action
W — We are Leaders who build leaders

We hire, manage, review, and promote based on these.

TO APPLY (READ CAREFULLY — FOLLOW EXACTLY)

Submit all items listed below exactly as instructed.
- Resume in PDF format, named exactly like this: Lastname.Firstname.ClientConcierge.pdf
- CEFR English Score (C1 minimum) - Attach results from ---------- / - 50 min test
- DISC Assesment Results: ---------- /free-disc-test/

Answer the following questions in a loom video that is no longer than 4 minutes.
- Introduce yourself and explain why you would excel in a high-volume client communications role
- Describe a situation where a client was frustrated and you turned the situation around. Explain exactly what you did.
- Explain SEO to a ten-year-old in five sentences or fewer.

Written Questions
- If you were an animal, what animal would you be and why?
- What does “extreme ownership” mean to you? Provide a real example.
- What does this quote mean to you personally: “Work is love made visible.” — Kahlil Gibran

Send all application materials to: ----------

NEXT STEP

If you follow all the instructions correctly and seem like a fit, we will send you a paid trial project as your next step.