Full-Time Operations Coordinator

NOW HIRING: Full-Time Operations Coordinator (40 hrs/week)
Location: Remote – Philippines
Industry: Vacation Rental Operations (Australia)

We’re a fast-growing vacation rental company seeking a highly organised, tech-savvy, and proactive Operations Coordinator. You’ll be the key link between guests, Guest Services, accounting, and our maintenance, cleaning, gardening, and linen teams.

About the Role
Full-time role suited to someone who thrives in fast-paced environments, loves systems, and solves problems quickly. You’ll manage real-time issues (yes—even blocked toilets!), plus process-driven tasks like rostering, onboarding new properties, and preparing guest guides. Prioritisation, multitasking, and accuracy are essential.

Key Responsibilities
Use maintenance software to log and assign tasks
Track and order supplies across multiple properties
Coordinate supply distribution to cleaners/linen teams
Assist with new property onboarding
Prepare weekly cleaning & linen rosters + handle last-minute changes
Maintain guest guidebooks and operational docs
Provide teams with all necessary instructions and updates
Work closely with COO, Guest Services, contractors & cleaning teams
Regularly review current processes and suggest actionable improvements to boost efficiency.
Collaborate with all teams to implement best practices and optimize common workflows.

Ideal Candidate
Highly practical and strategically minded, with strong problem-solving skills.
Proactive in identifying potential issues early and planning ahead.
Able to stay calm, confident, and effective in fast-moving, dynamic environments.
Preferably experienced in property management or short-term rentals.
Thinks in systems—understands how each task impacts the overall guest journey and business outcomes.
Experience with A.I. agents is an advantage but not required.
Learns quickly and uses technology to improve efficiency and decision-making.
Operates ahead of the curve, ensuring smooth, adaptable, and guest-focused operations.
Intelligent and analytical, able to identify opportunities for improvement and optimization across team operations and processes.
Actively contributes ideas and solutions to improve systems, workflow, and team productivity, while confidently managing daily tasks.
Experience in Quality Management System
Excellent English (especially written)

Equipment Needed
Desktop/laptop
Fast, stable internet
Backup power and internet solution
Quality headset

What We Offer
Competitive hourly rate
Weekly PH bank payments
Pro-rata 13th month
Supportive, innovative, growth-focused team

How to Apply
If this job description sparks excitement, we want to hear from you!
Please email your CV to ---------- and include a cover letter that answers:
1. Why this position excites and attracts you
2. A past role similar to this one
3. Experience in the STR/holiday rental industry (if any)
4. Your favourite organisation “hack” (software or process!)
5. How you perform under pressure
6. Your other commitments and current availability

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