ICT Tech

Job Summary

We’re on the lookout for a tech-savvy, solutions-driven ICT Technician to join our fast-paced digital marketing team. In this role, you’ll be the go-to person for all things IT, from keeping our systems running smoothly to making sure the creative team has the tech support they need to bring big ideas to life. If you love problem-solving, enjoy working with creative people, and thrive in a digital-first environment, this role is for you.

Key Responsibilities:
Provide remote technical support to staff and end-users via chat, email, phone, or remote-access tools.
Install, configure, and maintain computer systems, applications, and cloud-based platforms.
Troubleshoot hardware, software, and connectivity issues remotely.
Manage user accounts, permissions, and security settings (Active Directory, Office 365, Google Workspace, etc.).
Perform routine system checks, backups, and updates to ensure system reliability and security.
Maintain ICT asset records and assist with the procurement of remote work equipment.
Support virtual meetings, collaboration tools, and remote communication systems.
Escalate complex technical issues to higher-level IT staff or vendors.
Document i ---------- , resolutions, and provide regular status updates.
Contribute to ICT projects, system upgrades, and process improvements.


Qualifications and Skills
Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience).
Proven experience in ICT/IT support, preferably in a remote setting.
Proficiency in Windows, macOS, and/or Linux environments.
Knowledge of networking (VPNs, TCP/IP, firewalls, Wi-Fi troubleshooting).
Experience with remote support tools (TeamViewer, AnyDesk, RDP, or similar).
Familiarity with cloud services (Office 365, Google Cloud Console, InMotion).
Strong troubleshooting and diagnostic skills.
Excellent communication skills with the ability to assist non-technical users.
Relevant certifications (CompTIA A+, Network+, CCNA, Microsoft Certified, ITIL) are a plus.


Key Attributes
Self-motivated and able to work independently with minimal supervision.
Strong organizational and time management skills.
Customer-focused with patience and empathy in user support.
Reliable internet connection and a suitable home office setup.