Customer Support Assistant (Remote)

Customer Support Assistant (Remote) – Swedish E-Commerce Company

We are a Swedish company looking for a reliable and dedicated Customer Support Assistant to help us manage customer emails for several different brands. You will respond to inquiries in multiple languages using the translation tool ---------- .

Most customer questions will be related to:

Order status (“Where is my delivery?”)

Orders not received

Products not as expected

Returns and exchanges

General questions about the brand

You will work closely with our agents in China who handle packaging and shipping, as well as directly with our payment providers to resolve customer issues without needing our constant assistance.

What We Expect From You

A fast learner who is driven, organized, and detail-oriented

Someone who is willing to work consistently every day

A patient and polite communicator, even with difficult customers

A problem solver who always tries to fix issues before asking for help

Someone who always finishes what they start

Someone who is technical, consistent, hardworking, and always looking to improve

Strong English speaking and writing skills

Experience with email customer support and Shopify

Work Schedule

7 days a week

Approximately 1–2 hours per day (between 10 AM – 5 PM Swedish time)

Opportunity for increased hours in the near future (5–8 hours/day)

Future Opportunities

You should be willing and excited to learn new skills. Soon, you may also take on tasks such as:

Finding viral products

Searching for ad videos

Editing ad creatives

Writing ad copy

Building simple websites

Creating product descriptions

Communicating with UGC creators and influencers

Experience in these areas is a plus, but not required—we will train you to do them well.

Salary

20 SEK per hour

How to Apply

Please share:

A brief introduction about yourself

What you are currently doing

Your ambitions

Your relevant experience

We look forward to hearing from you!