Customer Support & Dispute Resolution (Manager)

We’re looking for a reliable and proactive Customer Support & Dispute Resolution (Manager) to join our fashion dropshipping business. You’ll manage email support, handle disputes (PayPal/credit card), and coordinate with suppliers for smooth operations.

Start is part-time (5–6 days/week) with a goal to grow into a full-time role within a 2-4 weeks period.

Key Responsibilities:
- Answer customer emails (via Re:amaze)
- Handle chargebacks and disputes (e.g. PayPal, Shopify Payments CCs)
- Communicate with suppliers to solve delivery/product issues
- Maintain internal tracking sheets (Google Sheets)
- Suggest improvements for workflows and templates

Required Skills & Experience:
- 2+ years in customer support | 1+ year in dispute resolution
- Dropshipping customer support experience is required
- Must have handled disputes/chargebacks
- Must be familiar with Shopify
- Excellent written English
- Organized and self-reliant
- Comfortable using tools like Gmail, Re:amaze, Google Sheets, Slack
- Familiar with tools like ParcelPanel, Disputifier

Working Hours:
- Start: 6 days/week (Monday–Saturday)
- 2–4 hours/day to begin with
- Goal: full-time as soon as possible. 6 days/week (Monday–Saturday) 6-8 hours/day


To Apply:
Please send a short video answering the questions below:

1. Can you walk me through your past ecommerce/dropshipping customer support experience?
2. What is your daily availability and working hours?
3. What tools and platforms have you worked with? (e.g. Shopify, Google Sheets, AliExpress)
4. How do you handle deadlines and priority tasks?
5. Describe a ---------- nt when you solved a problem independently.
6. Do you currently work for other clients? If yes, how do you manage time?
7. What type of tasks do you feel strongest in?
8. What tasks do you feel weakest in or still learning?
9. What is your expected salary/hourly rate?
10. Why do you want to work with our company specifically?

Important:

We receive a high volume of applications, so we only move forward with those who take the time to follow our process. If you’ve read this far and you’re genuinely interested, this is your chance to stand out.

Please answer the questions listed above in a short video and send it to us via WhatsApp at ---------- .

Applications submitted without a video will not be considered.
We’re looking for someone who takes initiative and shows effort from the start, just like we do for our customers.

Thank you for taking the time to apply and for sending your video.
Please give us a few days to carefully review all submissions — you can expect a response between Monday, November 24th and Wednesday, November 26th.