Chief of Staff/ Executive Assistant /Operations Manager

Project Manager / Operations Manager / Supervisor / Customer Strategy / Experienced Senior Executive Level Assistant / Strategic Planning / New Business Research

Type of Employment
***PLEASE ONLY APPLY IF YOU LIVE IN THE AREAS OF METRO MANILA, CEBU CITY, DAVAO CITY, SANTA ROSA (LAGUNA), BACOLOD CITY OR ILOILO CITY***
Full Time - ***Please do not apply unless you are able to work 40 hours per week, 7am to 4pm Eastern Time***
***ONLY APPLY IF YOU ARE SERIOUS AND EXPERIENCED WITH WORKING IN USA TIME ZONE***


Job Description
We are a growing business (10+ years) in Central Florida, USA seeking an individual who is extremely focused and dedicated to growing with us and seeking long term employment. The ideal candidate has worked for an employer in the USA on Eastern Time before. Must be able to stay awake and active from 7am to 4pm Eastern Time. ***We require information for any USA reference***.

Seeking a highly motivated, goal-oriented, experienced executive assistant that is able to help create strategy and build our organization. Must be a strong communicator that is confident and not shy in dealing with customers and other employees. Must be able to make independent decisions and share business ideas.
This position is for someone who has experience supervising others. Has experience supporting Executive Senior Level members. As well as possessing proven project management skills. a candidate who is willing to take an active role in other areas with our instructions as well. Should not be afraid to be a self-starter. The perfect candidate must be a strong self-starter and ready to learn and grow. Also it is mandatory that 40 hours is fully dedicated to doing work on behalf of our company without exception. Must be available online or via Whattsap messaging during working hours without exception and be responsive whenever needed. Also must be willing to work 7AM to 4PM ET time and will be given an hour lunch break each day. Daily duties will be focused around providing virtual assistance, social media marketing, email campaigns, efforts to help target customers (homeowners, building contractors, realtors, interior designers using innovative tools. Your ideas are welcome and can be discussed and implemented under our guided supervision.

This position has the primary responsibilities:
1. Full administrative support of one of the owners. Manage his time.
2. Organize and automate business documentation and processes.
3. Create reports and use CRM system reports to manage customers and business success.
4. Develop and implement ideas and changes needed for continued business growth.
5. Scheduling jobs and creating work orders for installers.
4. Supervise other virtual assistants.
5. Create project plans as needed.
7. Able to learn how to use drawings with measurements to create customer estimates / quotes.

We are a finished custom carpentry company. Many of our customers are high end residential homes, but we do have some commercial businesses (restaurants, bars, hotel dining areas, and general office spaces) as well. Our industry is very competitive, and we must differentiate ourselves with next level customer service, professionalism, quality and innovation.
Our company’s mission is to keep our “Customers for Life” with them coming back and giving their referrals. The successful candidate must display the willingness to be flexible, brainstorm, learn new processes and software when needed, and to navigate through minor changes in job responsibilities to facilitate the needs of our growing business.

With the vast construction of homes and businesses in Central Florida as well as the renovation of existing ones, our company has significant continued growth potential. Therefore, we must be organized and structured with streamlined processes that will lead to automation and clear, timely communication with our customers.

We believe in providing clear, easily transitioned, documented processes that keep things working efficiently. We communicate with email, phone and Google meet when needed, and we provide documented work instructions via Google Docs and Loom videos where available.

We pride ourselves on our 4.8 customer reviews and the reputation we have built as putting our customers first and it is important that the qualified candidate is someone that will do the same.

CFL Custom Carpentry was founded in 2014 with two owners. We currently have 7 employees that provide customer installations. Our plan is to grow to 10 installers next year. We typically have 3 to 4 open projects each month, with planned growth.

Our successful candidate will have:
- Strong ethics and be dedicated to meeting job requirements within the allotted time
- Initiative and self drive to work in a virtual environment without constant monitoring
- Accountability for completion of assigned tasks with minimal supervision
- Desire to be a strong member of the team in an impacting role
- Strong English speaking and writing skills
- Ability to supervise others.
- Willingness to be punctual and consistent
- Ability to work in the U.S.A. Eastern time zone from 7am to 4pm ET, without distractions
- Ability to get acclimated with our client invoicing software
- Strong internet research skills
- Familiarity with Google Docs / Sheets
- Possess project management skills
- Familiarity with customer relationship, added strength would be familiarity with customer acquisition
- Ability to use Zoom and Loom with video conferencing when needed
- Ability to think critically
- Desire to pay attention to detail and accuracy
- Great interpersonal skills
- Good phone / email skills
- Patience and persistence to complete sometimes tedious tasks over and over again each day
- Must Have "DISC" assessment test completed prior to application.