Shopify Email Customer Support

We are an e-commerce brand looking for a smart, reliable, and experienced Customer Support Rep who can also assist with basic Shopify operations.

Main Responsibilities

Handle customer emails with excellent professionalism and strong de-escalation skills

Resolve issues such as refunds, cancellations, and product questions

Update, cancel, or edit orders inside Shopify

Follow SOPs accurately and maintain organized workflow

Requirements

Excellent English writing

Customer support experience required

Shopify experience required

Strong problem-solving and de-escalation skills

Detail-oriented, reliable, and quick to learn

Stable internet & long-term availability

To apply, please reply with your qualifications and why we should pick you. Any chatgpt submissions will be automatically rejected.