Airbnb Operations Assistant

About the Role

We are looking for a highly organized and proactive Airbnb Operations Assistant to support daily operations of multiple short-term rental properties. The ideal candidate is detail-oriented, reliable, has strong English communication skills, and is experienced with guest communications or short-term rental platforms.

You will work closely with the Customer service and Operations Manager to ensure smooth day-to-day coordination across bookings, guest support, homeowner support, and administrative tasks.

Key Responsibilities

Guest Communication & Support

Respond to guest inquiries across ---------- promptly and professionally

Troubleshoot guest concerns, coordinate solutions

Maintain a high standard of customer service to ensure 5-star guest satisfaction for guests and homeowners

Daily Operations & Coordination

Listings & Admin Tasks

Professional and experienced with listing creation (Airbnb, ---------- and vrbo, updates, pricing checks, and calendar management

Create i ---------- reports, guest claim documentation, and filing

Guest reviews management

Requirements

2+ years of experience in Airbnb, property management, hospitality, or customer service preferred (Canada and USA market)

Excellent written and spoken English

Strong organizational and multitasking skills

Ability to work independently with minimal supervision

Stable internet connection, laptop, and a quiet workspace

Problem-solver with a calm, positive, and guest-focused attitude

Experience with tools such as:
Airbnb, VRBO, ---------- , Hospitable, Breezeway, ---------- , Slack, Google Suite

Background in STR (Short-Term Rental) operations, hotel, or BPO customer service

Data/reporting skills in Google Sheets

Compensation & Benefits

Competitive salary in PHP (based on experience)

Performance bonuses and incentives

Long-term stable employment & career growth opportunities

Training provided for tools and systems

PH team culture with supportive global team

How to Apply

Please send the following to: ----------

Updated Resume

1–2 minute voice recording introducing yourself (English)

Your current/previous hourly salary (in USD) & expected salary

Your available work schedule