HEAD OF CUSTOMER SERVICE (SHOPIFY DROPSHIPPING / FASHION)

READ THIS CAREFULLY

If you want a comfortable, routine support job where you just reply to emails and “do your part,” this is not for you.

But if you are:

A Leader

An A-player

Experienced

Disciplined

Solution-oriented

Hungry to grow into leadership

And ready to take ownership of an entire department

Then keep reading.


ROLE: CUSTOMER SERVICE MANAGER

You will own the customer service operations of our Shopify fashion dropshipping stores.

At first, you’ll handle support directly:


Email support (Freshdesk)

Refunds, exchanges, returns, replacements

Tracking orders with suppliers / shipping companies

Chargeback prevention and damage control (Paypal)

As we grow, you will:

Recruit, train, and lead new support reps

Create and optimize existing SOPs, workflows, escalation rules

Maintain support quality, tone, speed, consistency

Coordinate across fulfillment, supply chain, product & operations

This role is about ownership, not tasks.


REQUIREMENTS — READ CAREFULLY

You must already have:

3+ years handling customer service for Shopify dropshipping stores (not just generic e-commerce)

Strong understanding of:

Fashion sizing & customer expectations

Return & exchange workflows

Partial refunds, compensation logic, de-escalation

Experience using:

Freshdesk

Shopify (order edits, refunds, discouts, draft orders, notes)

ParcelPanel / tracking workflows

Slack (team communication)

Google Sheets (issue sheet, KPI tracking)

ChatGPT (to translate customer language — not to write robotic replies)

Calm, professional written English (this is non-negotiable)

Ability to work on multiple timezone hours


WHO YOU ARE

You are someone who:

Thinks clearly under pressure

Solves problems instead of passing them along

Communicates with empathy but never loses boundaries

Creates systems, not chaos

Improves processes instead of repeating mistakes

Takes initiative — you see a problem and act before asked

Understands that great customer service:

Protects the brand

Reduces refunds

And directly increases profit

You don’t make excuses. You take responsibility.


COMPENSATION & GROWTH

Starting $4.5 to $5/hour (depending on experience)

Full-time work (5 to 6hours/day)

Performance-based raises & leadership bonuses

Clear path to Head of Customer Experience role

This is a long-term leadership position. Not a side job.


HOW TO APPLY

If you’re serious, complete the application form below:

APPLICATION FORM: ----------

We will ask you to:

Outline your experience

Show support examples (screenshots / email threads)

Explain your decision-making in specific scenarios

IMPORTANT: Your application must be written by you. If your answers are AI-generated or generic, we will reject the application (we will know...).

The last question in the form will ask for a specific word.
Type Leader to confirm you read this properly.