Part-Time Customer Service VA Wanted: Join a Fast Growing E-Commerce Brand

This role isn’t about replying to tickets and moving on.
It’s about creating world-class customer experiences that turn buyers into loyal fans.

We’re looking for a high-performing Customer Service VA to join us part-time and help scale our customer satisfaction to the next level.

Right now, I’m handling all of the customer messages myself.

It’s time to bring on someone reliable, caring and sharp who can take ownership of the inbox and support our customers with excellence.

If you care deeply about people, love solving problems and want to grow with a brand that’s scaling fast, this role was made for you.

If you’re just looking to answer messages and clock out, this isn’t the place.

Your Role
- Handle customer inquiries through email and social media
- Provide warm, helpful and clear responses that build trust and satisfaction
- Process orders, returns and exchanges with accuracy
- Communicate closely with the team to resolve issues quickly and efficiently

What You’ll Get
- A supportive founder who invests in your growth and success
- Clear training, structure and templates for all communication
- Opportunity to grow into a Customer Service Manager role
- Flexible hours and full autonomy once you’re trained

Requirements
- 100% fluent in English (written and spoken)
- Strong communication and problem-solving skills
- Previous experience in customer service
- Ability to stay calm and empathetic under pressure

The Mindset We’re Looking For
We care deeply about people. To thrive here, you need to be
- Empathetic: genuinely care about helping customers
- Proactive: find solutions before being asked
- Reliable: show up, follow through, and deliver
- Team oriented: collaborate and communicate clearly

If this sounds like you, use the code word DEDICATED in the “Extra Information” section of the application form so I know you’ve read the entire post

Your Growth in the Brand
- Customer Service Manager: If you perform well, you’ll grow into this high paying role
- You’ll be coached on building the skills needed to step up from day one

Compensation
- Base Salary: $ ---------- USD/month to start + performance-based bonuses
- Schedule: Monday-Friday (remote)
- Hours: Currently 5 hours per week (around 7 hours per week as we approach Black Friday weekend)

I’m only bringing on one person, and with Q4 in full swing, I need to lock them in right away. This is a rare chance to work side by side with the founder, have your ideas heard, and see the real impact of your customer service on a fast-growing brand.

Apply ASAP before this opportunity disappears: ----------

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