Client Success Manager (Virtual Assistant – Remote)

About Core Mind Technologies
Jennings Talent Solutions (JTS) is a fast-growing outsourcing and business enablement company under the Core Mind Technology group — supporting entrepreneurs, agencies, and global brands with high-performance remote talent.
We work with businesses across marketing, technology, real estate, creative production, administration, and client services. Our mission is simple: deliver outstanding outsourced talent that helps businesses scale without limits.
We are looking for a Client Success Manager who is passionate about helping clients succeed, ensuring smooth project execution, and building long-term relationships that keep clients engaged and confident in the services we deliver.
Position Summary
The Client Success Manager (CSM) is responsible for owning the client relationship from onboarding through retention. You will be the bridge between clients and our internal delivery teams — ensuring expectations are aligned, communications are clear, and deliverables are consistently met.
You will track performance, solve problems before they become issues, improve workflows, and help each client feel supported every step of the way.
We don’t require a specific degree — we value experience, adaptability, communication excellence, and accountability above all.
Core Responsibilities
???? Client Relationship Management
Serve as the primary point of contact for assigned client accounts
Conduct onboarding calls, progress check-ins, and renewal conversations
Ensure client expectations, scope, and updates are clear and aligned
Build and maintain trusted relationships that lead to long-term retention
???? Project Coordination & Deliverable Management
Coordinate between internal teams and clients to make sure deliverables are on time
Track task progress using project management tools and follow up consistently
Develop and maintain client dashboards, documents, and status reports
Support escalations and troubleshoot issues quickly and professionally
???? Performance Monitoring & Reporting
Track client performance metrics (KPIs, SLAs, campaign results, etc.)
Identify risks early and recommend proactive solutions
Look for opportunities to improve processes or enhance client experience
Provide data-driven insights and monthly reporting to leadership
???? Communication & Strategic Support
Run client meetings with clear agendas, summaries, and action steps
Suggest additional services or solutions that may benefit the client
Support handovers when clients scale or move to new service tiers
Advocate for client needs inside the organization while balancing capacity and scope
???? System & Documentation Excellence
Maintain CRM, SOPs, account histories, and internal trackers
Utilize communication and workflow tools efficiently (Slack, ClickUp, HubSpot, etc.)
Ensure no message or deliverable goes unseen, delayed, or untracked
Qualifications
Proven experience handling clients or accounts in a remote work environment
Excellent English communication skills — written and verbal
Strong organizational skills and ability to manage multiple priorities
Confident in leading conversations, presentations, and issue resolution
Tech-savvy — able to learn tools quickly and use them efficiently
Reliable time management, fast response times, and professional etiquette
Stable high-speed internet and ability to work during U.S. (CST or EST) business hours
Preferred (Not Required)
Experience in a digital marketing, BPO, tech, or SaaS environment
Familiarity with analytics, KPIs, reporting dashboards, or CRM systems
Experience coordinating with cross-functional teams (creatives, media, operations)
Skills in automation tools or business productivity workflows
Compensation & Growth
???? Monthly Rate: $500–$2,000 USD base pay (experience-based) OTE is $3,700 USD per month
???? Bonuses and Commissions: Performance-based (client retention + account growth + service upsell)
???? Career Path: Opportunity to advance into Senior CSM, Account Director, or Operations Management roles — within Jennings Talent Solutions or other global companies under Core Mind Technology
Why Join Us
? Work remotely with a growing international company
? High-ownership role where your results matter and are recognized
? Dynamic environment supporting innovative and scaling businesses
? Direct mentorship from operations and success leaders
? Access to tools, training, and career growth across 20+ sister companies
You’ll help shape the future of a company designed to scale — and your growth scales with it.
???? How to Apply
Send your resume and a 1–2 minute Loom or voice introduction telling us:
Who you are and what you’re passionate about
Experience in managing clients or leading accounts
A client challenge you successfully solved — and how

Email subject: Client Success Manager — YOUR NAME
???? Applications accepted until the role is filled.