CUSTOMER SUPPORT & VA

Customer Support & Virtual Assistant (Full-Time, Remote - Philippines)

We’re looking for a reliable and detail-oriented Virtual Assistant to help manage customer support and general admin tasks for our clothing brand.

Main Responsibilities:

- Respond to customer support emails and Instagram DMs (training provided).

- Manage return and exchange requests and update related customer lists.

- Track and organize reports of incorrect or missing product shipments.

- Assist with general VA tasks such as data entry, customer follow-ups, and order coordination.

Requirements:

- Fluent in English (written and spoken).

- Strong attention to detail and good communication skills.

- Reliable internet connection and availability during North American hours.

- Previous experience in customer support or Shopify/eCommerce is a plus.

Perks:

- Long-term, stable position.

- Growth opportunities within the brand.

- Training provided directly by our internal team.