Dental Call Centre Agent (Philippines – Remote) SALES REPRESENTATIVE

Ideal Background
• Prior experience working with international (UK/US) clients.
• Dental, healthcare, or education call-centre background preferred.
• Proven track record in appointment setting or telesales roles.

Compensation
• Competitive monthly salary (based on experience and accent quality).
• Performance bonuses for meeting KPIs (bookings, conversions).
• Paid training and long-term career growth opportunities within the UK group.

Core Responsibilities

1. Patient & Client Engagement
• Handle inbound and outbound calls, WhatsApp, SMS, and email follow-ups for patient inquiries.
• Convert inbound leads into confirmed appointments using structured scripts and CRM workflows.
• Confirm appointments, send reminders, and follow up on missed or canceled bookings.
• Maintain accurate patient and dentist records in the CRM (GoHighLevel/HubSpot equivalent).
• Provide professional assistance to patients enquiring about dental implants, smile makeovers, or general dental treatments.

2. Dentist Enrollments (Academy)
• Call dentists and practice owners who registered interest in academy programs.
• Explain course details, benefits, pricing, and next steps confidently and persuasively.
• Follow up on email and ad leads to book Zoom consultations or direct enrollments.
• Coordinate with the UK team for scheduled events, webinars, and course start dates.
• Manage Google Sheets or CRM tracking for lead progress (e.g., lead ? call ? follow-up ? enrolled).

3. CRM & Systems Management
• Use GoHighLevel (or similar) for lead management, automations, and call tracking.
• Record detailed call notes and categorize leads (hot/warm/cold) daily.
• Update reports and KPIs (calls made, calls answered, conversion rates, revenue generated).
• Ensure no lead is left uncontacted for more than 5 minutes after entry.

4. Communication & Coordination
• Attend daily huddles with the Philippine operations team and UK marketing/ops managers.
• Escalate any high-value or urgent leads to UK closers.
• Collaborate with videographers, marketing, and the appointment-setting team.
• Maintain confidentiality and data protection compliance (GDPR awareness essential).

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Required Skills & Attributes
• Excellent spoken and written English (neutral accent, clear pronunciation).
• Strong phone etiquette and confidence in handling objections.
• Sales and customer service experience (ideally in healthcare, insurance, or training).
• Proficiency in CRM tools (GoHighLevel, HubSpot, or Zoho).
• Tech-savvy (Google Sheets, WhatsApp Business, Calendly, Zoom).
• High attention to detail, reliability, and consistent performance under supervision.
• Motivated, coachable, and accountable for results.


How to Apply

Submit:
1. A 1-minute voice recording introducing yourself and explaining your previous experience.
2. Updated resume (PDF or DOC).
3. Availability (full-time or shift-based).

Send it to my WhatsApp ---------- Awee Segador