Customer Service Representative

We are looking for a reliable and motivated Customer Service Representative to support our growing e-commerce business.
Your main responsibility will be to communicate with customers via email, chat, and social media — ensuring every customer receives accurate information, friendly support, and quick solutions.

The ideal candidate speaks and writes fluent English, can work independently, and has strong attention to detail. Experience in Shopify, fashion, or e-commerce support is an advantage.
As the hiring manager, I bring over 2 years of entrepreneurial experience, and I’m looking for someone who takes initiative, delivers quality work, and values customer satisfaction as much as I do.

Main Responsibilities:

- Handle customer inquiries via email, chat, and social channels

- Assist with orders, product questions, returns, and refunds

- Keep clear and organized records of all interactions

- Communicate effectively with the rest of the team to resolve issues

- Provide feedback and ideas to improve our customer experience