IT Support Technician

We’re looking for a detail-oriented and customer-focused IT Support Technician to join our remote IT support team. In this role, you'll be working to resolve issues, setup accounts, gather more information, and communicate with our customers.

This is an excellent opportunity for someone who enjoys solving problems and helping others.

Key Responsibilities

Provide Tier 1–2 technical support to end users via phone, chat, and email.

Troubleshoot and resolve issues related to Windows/Mac operating systems, Microsoft 365, email, VPN, MFA, and general network connectivity.

Assist with account management, password resets, and software installations.

Escalate unresolved issues to higher-level technical staff as needed.

Maintain detailed documentation of support requests in the ticketing system.

Follow up with users to ensure issues are resolved and satisfaction is achieved.

Contribute to the internal knowledge base by documenting fixes and procedures.

Qualifications

Preferred:

1–3 years of helpdesk or IT support experience (remote experience a plus).

Strong knowledge of Windows 10/11, macOS, and common productivity tools (Microsoft 365, etc.).

Basic understanding of networking concepts (IP addressing, DNS, VPN).

Excellent communication and customer service skills.

Ability to manage multiple tickets and prioritize effectively.

Reliable internet connection and dedicated workspace for remote work.

Experience with remote management tools and ticketing systems.

Familiarity with Active Directory, Azure AD, and Intune or MDM solutions.

Familiarity with iPad device management (MDM) solutions such as JAMF, Mosyl, etc

This job is from 8am-5pm CST (GMT -6). The position is fully remote and requires a quiet working space with reliable, high-speed internet. Excellent English communication skills required.