Property Management Administrator

Virtual Assistant – Property Management Administrator (Remote, Part-Time)

Hours: 11:00am – 4:00pm UK Time (Monday–Friday)
Location: Remote (UK or overseas applicants welcome – must work UK hours)
Company: Cornwall Living Property – Cornwall, UK

About Us

Cornwall Living Property is a small but rapidly expanding property investment, development, and management company based in Cornwall, England. Founded in 2020 by best friends Dan & James, the company has grown to own and manage over 70 rooms and apartments across the county — with more planned to be added imminently.

Our business focuses on acquiring, refurbishing, and re-developing properties throughout Cornwall, transforming them into high-quality homes for the Private Rented Sector and improving living standards locally. We also have established experience in the new build sector, having successfully completed and sold several developments.

We currently manage our portfolio in-house, led by our full-time Head of Property Management, Cameron, who has been instrumental in the growth of our lettings operation. Looking ahead, we plan to expand our management services to external landlords in 2026, marking an exciting new stage in our growth.

We’re a small, close-knit, and values-driven team with a genuine “family feel.” This role offers the chance to work directly with Cameron, Dan, and James to strengthen and grow the lettings arm of our business.

About the Role

This is an exciting, varied, and rewarding position for someone experienced in property management or lettings administration who thrives on structure, organisation, and creative problem-solving.

As our Virtual Assistant (Property Lettings Administrator), you will provide essential administrative and operational support to the Property Management team. You’ll assist with the entire lettings process — from marketing and tenant onboarding to rent tracking, deposit management, and maintenance coordination — while ensuring all documentation and systems are accurate and efficient.

We’re looking for someone who loves admin, enjoys the short, detailed, and methodical tasks, and takes satisfaction in keeping things organised. You’ll also contribute creatively — helping design and improve adverts, marketing visuals, and internal processes using tools such as Canva and AI-powered editing.

You’ll help write up new internal systems, maintain secure logs of passwords and documentation, and even assist with creating tools such as QR codes and visual process guides that make the business run smoother.

Key Responsibilities

- Advertise and market available properties across online platforms
- Respond promptly and professionally to tenant and applicant enquiries
- Follow company workflows for referencing, onboarding, and tenancy renewals
- Prepare and issue tenancy agreements and legal documentation for electronic signing
- Log, protect, and release deposits via the Deposit Protection Service (DPS)
- Record and track rent payments, chase arrears or incorrect payments, and produce rent summaries
- Liaise with tenants regarding maintenance issues and coordinate with landlords and contractors
- Create and issue invoices, receipts, and related financial documentation
- Maintain accurate property and tenant records within Arthur (Property Management Software)
- Manage internal workflows and task tracking within Asana (CRM System)
- Write up and document new internal systems, processes, and workflows
- Maintain secure logs of passwords, access details, and documentation
- Use Canva and AI tools to create or improve property adverts, images, and marketing materials
- Create QR codes, templates, and visual guides to improve efficiency
- Communicate with the team and clients via Microsoft Outlook and WhatsApp
- Convert and edit documents between PDF and Word using Adobe Acrobat
- Provide ad-hoc administrative support to Cameron, Dan, and James as required

Skills & Experience Required

? Property management or lettings administration experience (essential)
? Excellent spoken and written English – professional, friendly, and confident communication
? Strong attention to detail and a love of detailed, process-driven tasks
? Reliable internet connection and ability to take/receive Wi-Fi calls
? Organised, proactive, and happy balancing administrative and creative tasks

Technical Skills:

- Microsoft 365 (Word, Excel, PowerPoint, Outlook)
- Adobe Acrobat (PDF editing and conversion)
- Asana (CRM system)
- Arthur (Property Management Software)
- WhatsApp (desktop and mobile)
- Preferred (beneficial but not essential):
- Experience with Canva and creative editing tools (including AI photo editing)
- Eye for detail and design when creating or improving property adverts
- Experience creating QR codes or simple process visuals
- Familiarity with the Deposit Protection Service (DPS)
- Previous work experience in a UK lettings or property management setting

What We Offer

- Competitive hourly rate (based on experience)
- Part-time hours (11am–4pm UK time) with potential to grow into a full-time position
- Opportunity to work closely with senior leadership (Cameron, Dan, and James)
- Supportive, family-feel working environment
- Training on internal systems and processes
- Paid holidays (New Year’s Day, Good Friday, Independence Day, All Saints’ Day, Christmas Eve, Christmas Day, New Year’s Eve)
- Potential for a performance-based bonus scheme once established
- Long-term career progression as we expand into external property management

Who You Are
You’re someone who takes pride in completing detailed tasks properly and loves the satisfaction of smooth systems, tidy spreadsheets, and well-run processes. You’re also a creative thinker who enjoys using digital tools to make things better — from improving advert layouts to streamlining workflows.

You’ll thrive in a growing, fast-moving business where your contribution genuinely matters and your mix of precision and creativity will help shape the next phase of our lettings journey.

How to Apply

Please email your CV and a cover letter outlining your experience and availability to ---------- the subject line, please include: “Property Management Administrator.”

We look forward to hearing from you and hopefully welcoming you to the Cornwall Living Property family.