Virtual Assistant / Customer Service Representative

Virtual Assistant / Customer Service Representative (Work From Home – Full Time, U.S. Hours)
Company: Advanced Power Cleaning (Richmond, VA, USA)
Location: Remote – Philippines
Schedule: 8:00 AM – 6:00 PM U.S. Eastern Time (8:00 PM – 6:00 AM Philippine Time)
Employment Type: Full-time (with potential for long-term growth)

IF YOU BELIEVE YOURE A GREAT FIT FOR THE POSITION
Please include a recent video introduction of yourself and explain what makes you qualified for this position.
Your resume (PDF format preferred)
A brief summary of your experience as a virtual assistant and in customer service.

About Us
Advanced Power Cleaning is a fast-growing exterior cleaning company based in Richmond, Virginia, USA. We specialize in professional pressure washing, soft washing, and exterior cleaning services for residential and commercial clients. Our business thrives on exceptional customer service, attention to detail, and a commitment to excellence — and we’re looking for a motivated, dependable Virtual Assistant / Customer Service Representative to join our team and help us continue that mission.

Position Overview
We’re seeking a proactive, organized, and English-proficient virtual assistant who can handle administrative tasks, customer communication, and scheduling. You’ll work closely with our management team to keep daily operations running smoothly — from answering customer inquiries to updating invoices and managing reports.
If you’re dependable, confident speaking with U.S. customers, and enjoy helping a company grow, this is the role for you!

Responsibilities
Customer Service & Admin:
Answer phone calls, texts, and emails from customers during U.S. business hours
Schedule appointments and manage the company calendar
Follow up with clients for reviews, invoices, and service feedback
Enter customer details into CRM (Jobber or similar software experience is a plus)
Assist with social media posting and message replies when needed
Other Support Tasks:
Help create and manage spreadsheets for operations
Communicate with suppliers and tea ---------- mbers when needed
Support marketing and lead management follow-ups

Qualifications
Looking for a female applicant.
Excellent English communication skills (written and verbal)
Experience in roles such as virtual assistant, customer support, or administrative support professional.
Comfortable working overnight (U.S. daytime hours: 8 PM – 6 AM PHT)
Highly organized and detail-oriented
Reliable internet connection and quiet workspace