Job Opening: Customer Service & Sales Agent (Bathtub Refinishing)

About the Company & Role
We are a growing US-based home services company specializing in Bathtub Refinishing and Restoration. We provide high-quality, cost-effective solutions for renewing old bathtubs.
We are looking for a reliable and energetic Virtual Assistant / Sales Agent to manage our inbound calls and outbound lead follow-up.
Key Responsibilities
• Inbound Calls: Answer all incoming customer calls, explain our refinishing services, and schedule estimates or appointments.
• Outbound Lead Calling: Proactively call "warm" leads (people who requested a quote) to follow up, answer questions, and secure the booking/sale.
• Customer Communication: Provide clear explanations of the refinishing process and pricing.
• Data Entry: Accurately update customer details and call outcomes in our CRM system.
MANDATORY Requirements
1. Experience: Proven experience in a call center, customer service, or outbound sales role (preferably serving the US market).
2. Language: Fluent, professional-level English (both written and verbal) is required.
3. Work Schedule (Strict):
• Time Zone: US Eastern Standard Time (EST/EDT).
• Hours: 10:00 AM to 6:00 PM EST/EDT. Please confirm you can consistently commit to these working hours.
4. Reliability: Stable internet connection, quiet home office setup, and reliable computer equipment.
How to Apply
If you meet all the requirements and are ready to be the main point of contact for our business, please submit your application, including:
• Your Resume/CV.
• A short voice or video recording (1-2 minutes) in English introducing yourself and highlighting your relevant sales/lead follow-up experience.