Expert Fashion Dropshipping Customer Service Representative

Our e-commerce brand is growing rapidly, and we’re seeking an experienced and resourceful Customer Service Expert with a strong background in fashion dropshipping to join our team. This is a part-time position for someone who can take ownership of our CS workflows and reduce refund % through smart systems and customer handling. Please apply with the word ‘LOOP’ before you introduce yourself.

PLEASE NOTE: Applications done with AI will NOT be reviewed.

You must be proficient in:

- Handling CS for fashion dropshipping stores (must)
- Shopify, (must)
- Gorgias/Re:amaze/Zendesk. (must)
- order issues documentation on Monday or similar tool (must)
- Building return/refund SOPs that keep refund rates low (must)
- Working directly with suppliers and fulfillment agents (must)

Requirements:

- Proven track record of keeping refund rates low for fashion ecom stores. (evidence required)
- Fluent in English (must be great at warm, clear communication).
- Can plug in tested return/exchange templates and backend workflows.
- Average handling of 30 tickets per hour

What We Offer:

- Competitive pay based on experience.
- Bonus based on performance KPIs.
- long-term position

PLEASE READ!!!
Please answer the following questions in your application:
1 How many fashion ecom stores have you worked with as a CS agent?
2 What’s the lowest refund rate you’ve maintained and for how long?
3 Do you have return/refund SOPs/templates you can bring in right away?

We will not review submissions without answers.

If you meet the requirements, we’d love to work with you. Apply now and help us scale with a world-class customer experience. Please apply with the word ‘LOOP’ before you introduce yourself.

Best regards,
MJ