Customer Happiness Specialist

We create and manage leading online educational products in the fields of parenting and psychology across Europe and the United States. Our mission is to help families build stronger relationships, emotional resilience, and healthier communication patterns.

Our community is active, supportive, and continuously growing — and we are looking for someone who genuinely enjoys helping people.

Role Overview

We are looking for a Customer Care & Community Communication Specialist to handle communication with our clients through:


Facebook Messenger


Email support

Comments under posts

Social media community chats

This role involves helping customers understand our products, answering questions, guiding them through purchases, and ensuring they feel supported and heard.

You must be empathetic, kind, patient — but also clear, structured, and reliable.

Key Responsibilities
1. Customer Support (Messenger & Email)

Answer customer questions with warmth, clarity, and patience.

Help clients choose the right products for their needs.

Track common issues and communicate them to the team.

2. Community Engagement

Respond to comments under posts.

Encourage positive and supportive conversation.

Maintain a friendly and safe atmosphere.

3. Problem Solving

Assist customers with access issues, login problems, and purchase questions.

Coordinate with the technical or product team when necessary.

4. Communication Tone & Quality

Maintain a warm, supportive, non-judgmental tone at all times.

Follow conversation frameworks and brand guidelines (training provided).

Requirements

Strong English communication skills (written is most important).

Ability to stay calm and empathetic in messages.

High accuracy and attention to detail.

Ability to follow conversation structure and communicate clearly.

Reliable and consistent availability.

Bonus Skills (Not required, but a plus)

Experience in customer support or community management.

Experience working with parenting, psychology, coaching, or education content.

Ability to handle several chats at once.

Who This Role Is For

Someone who:

Loves helping people and communicating clearly.

Is patient, supportive, and emotionally intelligent.

Doesn’t get stressed easily.

Can think, not just copy-paste.


What We Offer:

-Competitive Salary: $560/month (based on $2.50/hour, 8 hours per day, 40 hours/month with the possibility to work additional hours voluntarily.).
-After a 3-month probation period, the salary increases to $3.00/hour.
-Flexible remote working hours.
-A supportive and innovative team with opportunities for career growth.


How to Apply:

To apply, please submit your resume along with a brief cover letter. To demonstrate your attention to detail, include the name of the CEO at Meta in your application.

We look forward to receiving your application!