Team Leader-Customer Support-Shopify

Type: Full-Time | Night Shift (US & UK Hours) |Work from Home

We are looking for an experienced Team Leader to manage remote customer support teams handling chat, voice, and email for international clients. You’ll lead a talented team in delivering top-tier support to global D2C and eCommerce brands.

Key Responsibilities:
Lead a remote D2C/eCommerce support team to ensure shift adherence, performance, and KPIs.
Monitor productivity, prepare reports, and implement continuous improvements.
Handle client escalations and collaborate with multiple stakeholders.
Focus on agent retention, coaching, and engagement to strengthen the team culture.

Requirements:

5–7 years total experience in Customer Support / BPO.
At least 2 years of Team Leader experience (currently working as one).
International BPO experience (US/UK clients) is required.
Experience with Shopify or eCommerce support is preferred.
Strong leadership, communication, and problem-solving skills.
Must be based in the Philippines and willing to work US/UK hours.

Why You’ll Love Working With Us:

Join a fast-growing international BPO startup.
Get global exposure and strong career growth opportunities.
Work in a supportive, people-first, and high-performance environment.

Important Note:
Only applicants who are currently working as Team Leaders with at least 2 years of experience will be considered. Applications that do not meet this requirement will not be processed.

Please reply with your updated resume/cv