STR Guest Communication

About the Role

We are a growing vacation rental management company and interior design & renovation studio looking for a talented and motivated Virtual Assistant to support two parts of our business:
1. Guest communications and operations for short-term rental properties.
2. Marketing and content creation for our interior design and renovation projects.

This position is ideal for someone who is both analytical and creative — someone who enjoys providing excellent service, thinks independently, and takes pride in producing high-quality work.


Key Responsibilities

Vacation Rental Support
• Manage guest communication through Airbnb, Vrbo, and direct booking channels with professionalism and a friendly tone.
• Monitor booking inquiries, handle pre-arrival questions, and support guests during their stays.
• Coordinate with cleaning and maintenance teams to ensure smooth turnovers.
• Track guest reviews and feedback, suggesting improvements to enhance guest experience.
• Support property performance by optimizing listings, updating photos/descriptions
Experience with Ownerrez, Breezeway a plus.

Marketing & Creative Tasks
• Assist with content creation for our interior design and renovation brand.
• Create before-and-after project showcases and organize marketing photos/videos.
• Support social media management, including TikTok, Instagram, and Pinterest.
• Help write captions, edit short-form videos (Reels/TikToks), and manage content schedules.
• Maintain and organize a library of marketing assets using Google Drive or Canva.
• Assist with newsletters, blog posts, and light graphic design when needed.



Requirements
• Previous experience as a Virtual Assistant, Guest Relations Specialist, or Social Media Assistant (experience in vacation rentals or interior design is a big plus).
• Excellent written and spoken English with strong communication and customer service skills.
• Detail-oriented, organized, and reliable with strong follow-through.
• Confident using tools such as:
• Airbnb or Vrbo host platforms
• Canva, Google Drive, and Google Sheets
• Social media platforms (TikTok, Instagram, Pinterest)
• Chat tools (WhatsApp, Slack, etc.)
• Comfortable working independently and managing time efficiently in a flexible environment.
• Creative thinker who takes initiative and contributes new ideas.



Preferred Skills
• Experience optimizing Airbnb or short-term rental listings for better visibility and conversions.
• Familiarity with photo or video editing (Canva, CapCut, or similar tools).
• Basic understanding of analytics (tracking engagement or post performance).
• Passion for design, travel, and hospitality.



Schedule & Compensation
• Hours: 32 hours per week (variable schedule; some weekend or evening availability required for guest communications).