Customer Service Manager

Job Title: Account Manager (Customer Success)
Location: Remote (Australia)
Salary: PHP 33,000/Month
Schedule: Monday-Friday, Shift starts at 5AM PHT

About Us:
TidyDen is a fast-growing home services company committed to delivering exceptional cleaning experiences and building lasting relationships with our customers. We pride ourselves on creating a seamless, reliable, and personal service that customers can trust. As we continue to scale, we’re focused on maintaining the high standards of care and satisfaction that set us apart in the industry.

Role Overview:
We’re looking for a proactive, dependable Account Manager to build lasting relationships with our recurring customers. Your role is to ensure every client feels valued and supported after each clean — checking in, resolving issues, and keeping satisfaction high.
This position is key to reducing churn and growing strong, long-term connections within TidyDen.

Key Responsibilities:
• Being the main contact point for recurring customers.
• Call customers after their cleans to check in, gather feedback, and ensure satisfaction.
• Build trust and long-term relationships as the client’s dedicated point of contact.
• Building long term relationships with cleaners to faciliate communication between customer and cleaner
• Resolve issues quickly by coordinating with the operations and cleaning teams.
• Track and report feedback to help improve customer experience.
• Proactively engage clients to boost retention and loyalty
• Represent TidyDen’s values of professionalism, reliability, and genuine care.

Required Qualifications:
• Strong, confident English-speaking voice with friendly and professional tone.
• Proven experience in customer service or account management (service industry preferred).
• Proactive, accountable, and dependable, with strong follow-through.
• Excellent communication and relationship-building skills.
• Positive problem-solver who can turn challenges into great experiences.
• Highly organized and comfortable managing multiple tasks at once.
• Stable internet and quiet workspace for professional calls.
• Experience working with customers in Australia, New Zealand or USA preferred.

Why Join Tidy Den
• Be part of a growing company that genuinely values customer satisfaction and team collaboration.
• Play a key role in shaping the customer experience for hundreds of recurring clients.
• Work 100% from home with a supportive, results-driven team.
• This is a long term role with leadership and growth opportunities.

Do not apply if: you have other full-time work, cannot commit to the hours or are only looking for a short-term position.

To apply, please send us a video (max 2 mins) answering the following questions:
1. Have you worked with offshore customers before? If yes, from what countries and what differences did you notice about them?
2. Do you prefer to call, email or text and why?
3. What would be your perfect job?

Kindly submit a link to your video and resume.