Operations & Compliance Coordinator (Real Estate Brokerage)

About Us

Century 21 Community is a growing, high-performance real estate brokerage focused on providing exceptional agent support and outstanding client experiences. We value accuracy, efficiency, and a “get it done right” mindset — but we also value creativity, improvement, and thinking outside the box. If you see a better way to do something, we want to hear it. We work hard, collaborate closely, and treat each other like family.

Position Overview

The Operations & Compliance Coordinator ensures that all real estate contracts, MLS requirements, and brokerage systems are accurate, compliant, and up-to-date. This role works closely with agents and leadership to ensure transactions close on time, payouts are processed smoothly, and the brokerage remains fully compliant with Missouri real estate requirements.
This position is ideal for someone who enjoys solving problems, checking completed forms for accuracy, improving processes when needed, and stepping up to help when the company is growing! Tasks will vary — flexibility and initiative are key.

Note: Posted # work hours can increase depending on candidates abilities and other opportunities arise when our company expands.

Key Responsibilities
>Transaction File Audits & Compliance
>Review and audit transaction files in Brokermint for accuracy and compliance.
>Conduct pre-closing and final audits to ensure closing timelines are met.
>Communicate required corrections or missing documents to agents.
>Ensure forms and signatures meet Missouri Real Estate Commission standards.

Listing & System Data Integrity
>Monitor and resolve dashboard alerts and data sync issues.
>Ensure property data flows correctly between Brokermint, MLS, and Dash.
>Track recurring system issues and recommend workflow improvements.
>Suggest and implement improvements when you see inefficiencies.

MLS & Board Administration
>Maintain records of agent MLS membership and board affiliations.
>Coordinate and submit MLS waivers, renewals, and required documentation.
>Keep brokerage compliance records organized and up to date.

Agent Support & Team Collaboration
>Maintain and communicate the agent training calendar.
>Assist agents with process questions, required documentation, and system access.
>Track client satisfaction surveys and ensure follow-up tasks are completed.
>Jump in to help where needed – tasks vary, teamwork matters.

What Success Looks Like
>Files are complete before closing — not at the last minute.
>Agent payouts are processed on time and without missing documentation.
>MLS and compliance records are accurate and current.
>Data issues are proactively found, fixed, and documented.
>You suggest process improvements that make things run smoother.
>You fit in well with a supportive, accountable, fun work family.

Qualifications
>Experience in real estate transaction coordination, office administration, or brokerage operations preferred, but not required for the right learner.
>Strong organizational and follow-up skills.
>Excellent written and verbal communication.
>Comfortable working with multiple systems (Brokermint, MLS platforms, Google Workspace, etc.).
>Creative problem-solver with the confidence to speak up when you see a better way.
>Calm, professional, and solutions-focused — especially when deadlines are tight.