Follow Up Coordinator (Inside Sales / Lead Closer) INTERVIEWS TODAY

Your Daily Mission:

As our Follow-Up Coordinator, you’ll be responsible for re-engaging unsold estimates, identifying missed opportunities, and turning “maybes” into “yeses.” You’ll follow up with homeowners who’ve received quotes but haven’t yet signed the contract, using empathy, persistence, and great communication to build trust and close the deal.

This is not cold calling — every lead has already met with a technician. Your role is to nurture, follow up, and close.

Key Responsibilities

Call and text homeowners who received an estimate but haven’t moved forward

Follow up on open proposals from ServiceTitan, dispatch boards, and call logs

Uncover objections (price, timing, competing bids) and overcome them with confidence

Schedule appointments or collect deposits to secure jobs

Track follow-up activity, conversion rates, and notes in CRM (ServiceTitan experience preferred)

Coordinate with comfort advisors, installers, and office staff to ensure smooth transitions

Re-quote or update expired proposals when necessary

Maintain a high level of professionalism and empathy with every customer interaction


Ideal Candidate

Minimum 1–2 years of inside sales, call center, or customer success experience (HVAC, home services, or similar preferred)

Excellent communicator — confident, clear, and personable

Persistent and organized — thrives on structure, goals, and daily follow-ups

Strong closer who enjoys winning without being pushy

Comfortable with technology (CRM systems, texting platforms, spreadsheets)

Positive, coachable, and performance-driven


What We Offer:

Competitive base pay + uncapped commissions & weekly bonuses