Junior Customer Support Representative (E-commerce / Dropshipping)

We are a fast-growing dropshipping company operating in Denmark and Germany, and we are looking for a Junior Customer Support Representative who can deliver friendly, reliable, and professional support to our customers.

Your main job is to reply to customer emails using pre-built templates, handle order-related questions, and resolve payment or delivery issues while keeping customers happy and informed.

You will work closely with our operations and fulfillment team to make sure every customer gets the best service possible.

What You Will Do:

? Respond to customer emails using templates and guidelines
? Handle questions related to orders, product information, shipping times, tracking, and returns
? Assist with order edits, cancellations, and tracking issues
? Manage payment-related support and disputes (Klarna, PayPal, and credit card providers)
? Document conversations properly in our system
? Escalate complex cases when necessary
? Collect and report customer feedback to improve the experience

Requirements:

- Previous experience handling disputes, chargebacks, and payment issues is required
(Klarna, PayPal, and credit card processors)
- Fluent written English (C1 level or higher)
- Strong written communication skills and attention to detail
- Ability to follow templates while still sounding human
- Familiar with ecommerce or dropshipping workflows
- Able to work independently and stay organized
- Customer-first mindset, patient, and solution-oriented
- Attention is in the details, If you read this start your application with the color Orange so we know you that you have an eye for detail

Bonus Points

- Experience with Shopify, Gorgias, Zendesk, Reamaze or similar tools
- Previous customer support role in an ecommerce brand
- Understanding of refunds, return policies, and logistics

Work Structure

???? Part-time to start, with room to grow into full-time
???? Remote position with flexible working hours
???? Role can expand as we scale into more countries

Compensation

???? Competitive hourly rate based on experience
???? Potential raise after the first 60 days based on performance
???? Long-term position, not a short-term gig

If you are interested in joining a young, fast-growing ecommerce team and want a long-term role where your work actually matters, we would love to hear from you. Apply now.

Kind regards,
Jayme de Carvalho
Founder of JDC Wholesale