Costumer Service & Support Assistant

About Us

Earth Moon Magick is an independent publishing house devoted to creating oracle and tarot decks; and some other sacred tools that inspire self-discovery, creativity, and spiritual connection. We’re a small team of four. We are heart-centred and deeply value authenticity, integrity, and connection... and we’re expanding our team for one more!

Even though this is a part-time role, if it's a good fit, it can quickly shift into a higher pay and full-time.

Position Overview

We’re looking for a warm, reliable, and detail-oriented Customer Service & Support Assistant to join our growing team. The ideal person loves helping people, thrives in a creative spiritual environment, and is eager to grow with a company that blends art, magic, and spirituality.

The most important thing to us is not your experience, but is that you are reliable, have an enthusiastic personality, are a quick learner, and have a growth mindset.

Responsibilities
- Manage customer service emails with empathy, clarity, and care.
- Support order fulfilment, and keep aware of fulfilment status and customer requests.
- Troubleshoot order or product/shipping issues with a proactive and solutions-based mindset.
- Respond to community inquiries across email and social platforms with professionalism and heart.
- Provide general administrative support to the team (data entry, documentation, light research).
- Help maintain a loving, connected relationship with our customers and audience.

Qualifications

Required:
- 1+ year experience in customer service, support, and administrative work.
- Excellent written and verbal communication skills in English.
- Strong attention to detail and ability to stay organized and grounded.
- Tech-savvy—comfortable using platforms like Shopify, Gmail, Google Sheets, and Notion.
- Positive, patient, and solution-oriented attitude.
- A love or genuine curiosity for tarot, oracle decks, divination, spirituality, and/or astrology.

Preferred:
- Experience with Shopify, Kickstarter, or e-commerce fulfilment.
- Background in community engagement or content support.
- Knowledge of metaphysical/spiritual terminology and communities.

Expectations:
- You communicate clearly and promptly with the internal team.
- You’re proactive—spotting potential issues before they escalate.
- You’re reliable, consistent, and eager to learn new systems and processes.
- You care about the energy you bring to the role and want to grow within a purpose-driven and professionally-driven company.
- To show that you’ve read this entire post, please include the word BLUEBERRY in your message subject line when you apply.

There is opportunity for pay increases and expanded responsibilities over time if this works well!

TO APPLY: Please submit your CV in a message to us detailing your experience and why you are interested in working with Earth Moon Magick as our in-house Customer Service & Support Assistant. We look forward to hearing from you and learning more about you!

With love and gratitude,
Jenn (co-founder)