Freelance Transportation Dispatch Coordinator

Take the orders of such customers and forward the order on to the appropriate store of Intuitive Solutions/Franchisee First supported franchisees and their stores.

• Upsell on each order to try and maximize sales with an objective of a minimum of $20 sales value (upselling, means suggesting additional items to the customer’s order).

• At the request of a customer, change orders already made by that customer and forward the order change on to the appropriate store of Intuitive Solutions/Franchisee First supported franchisees and their stores so that the revised order can be filled.

• Answer questions regarding stores’ product and pricing.

• Field customer service/concern calls and forward customer concerns to the appropriate store management so that the concern can be addressed.

Special Skills Qualifications :

- Must be fluent in English
- Must be fluent in English and Spanish (bilingual contract only)
- Must have excellent Customer Service Skills
- Must have ability to process orders quickly with excellent attention to detail and accuracy of information.
- Must achieve and maintain quality monitoring scores of 85% on a consistent basis.
- Must have good computer skills
- Must have own device