Chat Support Specialist – Addiction & Behavioral Health (Monday–Thursday, 7 PM–7 AM U.S. Central / Daytime Philippines)

Schedule: Monday to Thursday, 7 PM – 7 AM U.S. Central Time (Tuesday – Friday, 8 AM – 8 PM Philippines Time)
Reports To: Admissions Director

About the Role

We are hiring a Chat Support Specialist to assist individuals and families seeking help for addiction or related behavioral-health concerns.
You will monitor and respond to incoming live chats during overnight U.S. hours (daytime Philippines), offering compassionate, professional, and accurate information.
Many people who reach out are in ---------- nts of vulnerability, so quick, empathetic communication is essential.

During quieter periods, you may help with other organizational projects—for now, that includes supporting the marketing team with research, proofreading, or coordination tasks.

Responsibilities
Respond immediately to all incoming live chats.
Provide clear, empathetic, and accurate written responses.
Maximize converting chats into admissions calls
Assist with other projects or administrative tasks as assigned.

Qualifications:
Education or experience in psychology, counseling, communications, or related fields (license not required).
Excellent written English—natural, warm, and professional tone.
Comfortable discussing sensitive topics with empathy.
Reliable, organized, and able to stay focused for long shifts.
Able to work independently and meet response-time expectations.