Client Success Manager

We're Mindflowed Studios, a marketing and AI automation agency specializing in the automotive customization industry (tint shops, PPF shops, wrap shops, detailing).
We're looking for an experienced Client Success Manager to own all front-end client communication and ensure our clients get results while staying happy.

What You'll Do: Client Communication & Relationship Management:

- Be the primary point of contact for 8-12 active clients
- Conduct weekly check-in calls/messages with each client
- Proactively address client concerns before they escalate
- Translate client feedback into actionable tasks for the internal team
- Manage client expectations around timelines, deliverables, and results
- Campaign Monitoring & Reporting:

Monitor ad performance across all client accounts (Facebook/Instagram Ads Manager)
Flag underperforming campaigns to the media buyer for optimization
Prepare and send weekly performance reports to clients (metrics: CPL, cost per follower, bookings, ROI)
Explain ad performance in simple terms clients can understand

Onboarding & Strategy:

Lead client onboarding calls (gather goals, access, brand assets)
Document client goals, KPIs, and service details in CRM (ClickUp or similar)
Collaborate with internal team to create 90-day roadmaps for each client
Ensure smooth handoffs between sales, strategy, and execution teams
Problem Solving & Retention:

Identify at-risk clients and develop retention strategies
Handle client objections around performance, pricing, or deliverables
Coordinate with internal team to resolve issues quickly
Upsell additional services when appropriate (profile funnel, content creation, AI automation)
Documentation & Process:

Maintain detailed client notes in CRM
Create SOPs for common client scenarios (performance dip, onboarding, reporting)
Track client satisfaction scores and retention metrics
Suggest process improvements to reduce client churn
What We're Looking For:Required Experience:

2+ years as a Client Success Manager, Account Manager, or similar role at a marketing agency (preferably digital ads/social media)
Experience managing 8-12+ clients simultaneously
Strong understanding of Facebook/Instagram Ads Manager (can read reports, understand metrics like CPM, CPC, CTR, conversion rate)
Excellent written and verbal English communication (you'll be on calls and writing emails daily)
Proactive problem-solver (you anticipate issues before clients complain)
Confident in using GoHighLevel
Experience presenting data/reports to clients in a clear, digestible way

Bonus Points:

Experience working with service-based businesses (especially automotive, home services, or local businesses)
Familiarity with profile funnel strategy, organic social media, or lead generation
Previous work with US/Canadian clients (understands cultural communication styles)
Experience with AI tools (ChatGPT, Zapier, Make.com) for workflow automation

What Success Looks Like (90 Days):

Month 1: Fully onboarded, managing all client communication independently
Month 2: Proactively identifying and solving issues before clients escalate
Month 3: Client retention at 95%+, clients consistently reporting satisfaction scores of 8+/10

Our Culture:

We're a small, high-performing team (quality over quantity)
We value ownership (you own client success, we trust you to run with it)
Direct, honest communication (no corporate BS)
Results-driven (we care about outcomes, not hours logged)
Growth-minded (we invest in training and upskilling)
Why This Role is Different:

Most agencies treat CSMs as glorified email forwarders. We treat you as a strategic partner. You'll have autonomy to shape client experience, influence strategy, and directly impact retention and revenue.

To Apply:

Answer the screening questions below
Include "AUTOMOTIVE CSM" in your subject line (so we know you read this)
Share a 2-minute Loom video introducing yourself and explaining why you're a great fit
We'll review applications on a rolling basis and reach out to top candidates within 3-5 business days.