Resonate AI: Operations Specialist

## **About the Role**

We're seeking a proactive and detail-oriented Operations Specialist to build and streamline core operational processes across our growing startup. You'll be the operational backbone that enables our small team to scale efficiently, focusing initially on recruiting operations while expanding into broader operational initiatives including tool implementation, process design, and cross-functional workflow automation. This is a remote role that requires east coast time zone availability.

## **About Resonate**

Resonate AI the leading provider for AI patient capture for dental practices. Resonate AI helps dental practices capture new patients from missed calls using AI agents before they go elsewhere. The team is comprised of industry veterans that bring experience from Microsoft, SpaceX, and OpenAI, among others. We are currently experience rapid growth and working to capitalize on a multi-million dollar pipeline. Resonate AI is headquartered in San Francisco, CA, with employees in California, New York, and globally.

## **Key Responsibilities**

### **Recruiting Operations**

- Manage end-to-end candidate sourcing across multiple platforms (LinkedIn, AngelList, Hacker News, etc.)
- Screen candidate resumes before moving them forward
- Schedule interviews across stakeholders and coordinate hiring pipeline logistics
- Set up and optimize ATS systems, or similar process, to streamline recruiting workflows
- Generate recruiting metrics and analytics to improve channel effectiveness and hiring velocity

### **Systems & Tools Implementation**

- Design, configure, and implement operational tools including HubSpot, Notion, Intercom, and others as needed
- Build self-service process documentation and resources that reduce manual overhead
- Create standardized templates and workflows that minimize non-repeatable work
- Ensure seamless integration between tools to create efficient operational workflows

### **Process Design & Optimization**

- Identify operational bottlenecks across recruiting, sales, customer success, and product workflows
- Design, implement, and manage end-to-end processes that enable the team to execute with speed and quality
- Build AI-first systems and automated workflows to reduce manual operational work
- Create scalable processes that enable 10x team growth without proportional operational overhead

## **Ideal Candidate**

- 2+ years experience in ops, recruiting coordination, project management, or similar role
- Systems Thinker: Ability to design scalable processes from scratch
- AI-first mindset: Instinctively looks for opportunities to automate, scale, and reduce manual work through intelligent systems
- Analysis: Extreme attention to detail and analytical decision-making skills
- Self-starter: Comfortable working independently, taking ownership, and driving projects to completion
- Technically adept: Proficiency with modern SaaS tool stack and ability to quickly learn new platforms (eg. applicant tracking tools, customer relationship management tools, LinkedIn Job Board, Notion, Linear, Intercom, Google Sheets, Google Docs, etc.)
- Strong communicator: Excellent English written and verbal communication skills (C1 Advanced to C2 Mastery)
- Hungry to learn: Excited to engage in multiple areas and wear different hats
- Obsession for growth: Desire to work in a fast-paced environment, continuously learn, and master your craft. You believe you are in the top 0.1% of your field, or could be if given the opportunity
- Available to work multi-hour overlap with US east coast time zone (GMT-4/-5)
- Bonus: Prior startup experience in an operational or "get things done" role