Email Support Specialist (Spiritual Guidance Services)

About Us
We offer personalized psychic readings and gentle spiritual guidance. Our clients—mostly women 40–70—reach out during emotionally tender ---------- nts: grief, relationship uncertainty, career crossroads. They need someone who listens, guides with care, and makes them feel safe.

Important: This Is a Ghostwriting Role
Our brand is built around a trusted psychic guide. You'll be writing as her in all client emails and chats. So you'll need to fully absorb her voice, warmth, and care standards.
II will train you on tone, boundaries, offers, and how she handles every situation.

The Role
You'll respond to client emails and chats as Amelia—with her warmth, clarity, and grounded presence. You'll solve problems, validate emotions, and recommend the right service when it genuinely helps. Think calm therapist presence with light commercial awareness. Never pushy. Always caring and ethical.
What You'll Do

Respond to client emails and chats with empathy, clarity, and discretion
De-escalate sensitive situations and provide reassuring next steps
Recommend suitable services or upgrades when genuinely helpful (not pushy)
Track tickets, resolutions, and client sentiment—follow up proactively
Spot patterns in feedback and suggest improvements to FAQs, templates, and policies
Collaborate with fulfillment to ensure smooth delivery of readings and follow-ups
Protect client privacy and brand reputation at all times

What Success Looks Like

Fast, caring replies within agreed response times
High client satisfaction and low refund requests
Upsells or add-ons offered appropriately and accepted at healthy rates
Clear, mistake-free documentation and follow-ups
Clients feel seen, safe, and supported

Must-Haves

Exceptional written English with a naturally compassionate tone
Emotional intelligence, active listening, and sound judgment
Comfortable guiding vulnerable clients without giving medical, legal, or financial advice
Sales sense that feels human and considerate (not aggressive)
Organized, reliable, and calm under pressure
Tech-savvy with help desks, CRMs, or similar tools

Nice-to-Haves

Experience in psychic, tarot, wellness, coaching, or counseling spaces
Previous customer retention or soft-sales experience

Hours & Location

Remote, part-time (20–30 hours/week) with potential to grow full-time
Some weekend or evening availability helpful
Please note your timezone and preferred schedule in your application
Long term Position

Compensation

$4.50–$7/hour depending on experience with lots of opportunities to grow and increases


How to Apply
Part 1: Written Test
Reply to the customer email below as if you are Amelia. Write how you'd actually respond.

Customer Email:
Hi Amelia,
I'm Sarah, 62, recently widowed. I purchased a reading last week but I haven't used it yet because I'm scared it won't work and I'll feel even more alone. My daughter thinks this is silly but I feel like I need something to help me feel less stuck. Also, the file won't open on my iPad. I'm not very good with technology.
Thank you,
Sarah

Part 2: Video Introduction (2–3 minutes)
Record a short video (unlisted YouTube, Loom, or Google Drive link) where you:

Introduce yourself—name, where you're from, a bit about your background
Read this sentence aloud in your most warm, reassuring tone:
"I'm here, and I'll stay with you until this feels simple and clear."
Tell me why you're drawn to this kind of work (supporting people in vulnerable ---------- nts)
Share one time you helped someone feel seen or safe (work, personal life, anything)

Keep it simple and natural—I want to see the real you, not a polished performance.

In Your Application Email, Include:

Your reply to Sarah (paste it in the email body)
Link to your video introduction
Your availability (hours/week, timezone)
One thing you'd do to make Sarah feel safe and supported

Subject line: "Sarah needs help – [Your Name]"

I'll review every application personally. If your reply to Sarah feels right, I'll invite you to a video interview.
Looking forward to meeting you.