Bilingual Dental Front Desk & Patient Coordinator (English–Spanish)

We are a San Diego–based dental office seeking a bilingual (English/Spanish) remote Patient Coordinator with dental experience and strong phone communication skills. You will speak with prospective patients, answer questions about treatments, and convert inquiries into scheduled appointments. This is a long-term part-time role with potential to grow into full-time for high performers.

Key Responsibilities / Deliverables:
The hired freelancer will:

1. Communicate with prospective patients via phone, SMS, email, and WhatsApp
2. Understand patient needs and clearly explain treatment options
3. Convert leads into booked appointments and meet monthly conversion goals
4. Conduct follow-ups to build trust and increase treatment acceptance
5. Maintain accurate notes and updates in our CRM (training provided)
6. Represent our dental office with professionalism, warmth, and reliability


Requirements:
Must-Have:
1. Fluent in English & Spanish (written + spoken)
2. Dental experience (LATAM or U.S.)
3. Strong phone & communication skills
4. Sales or customer service experience
5. Reliable, professional, self-motivated work ethic
6. Stable internet connection + quiet workspace

Big Plus:
1. U.S. dental office experience
2. Dental insurance knowledge
3. CRM or dental software experience

To apply, please send in the following details.

1. Voice Screening (MUST-HAVE)
Please record a 30–60 second voice note in English and Spanish introducing yourself and why you are a good fit for this role.

2. Dental Experience
Do you have experience working in a dental office? If yes, describe your role and the types of treatments you are familiar with.

3. Sales & Phone Skills
How comfortable are you speaking with patients on the phone and guiding them to book appointments? Share an example of a time you successfully persuaded a client/patient to move forward.

4. Availability & Time Zone
Are you available to work weekdays and/or Saturday from 11 AM to 7 PM Pacific Time (UTC-8)? If not, what hours can you commit to?

5. Tech Readiness
Do you have a quiet workspace, reliable internet, and the ability to make clear phone calls or WhatsApp calls? (Yes/No — please describe your setup.)

6. Compensation Expectation
What is your expected hourly rate in USD for part-time remote work?

7. Long-Term Fit
Are you seeking a long-term position (12 months+), and how many weekly hours are ideal for you right now?